MOVO-X
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The digital front desk is what happens when you combine a check-in kiosk, an intake form, a consent platform, a payment terminal, and a queue system into one patient-facing surface. MOVO-X ships all five as a single integrated layer.
A traditional front desk is five separate workflows managed by one person: greet and log, enter data, collect consent, process payment, and manage the queue. Digital automation handles four of the five — leaving the human for the greeting and escalation that actually requires human presence.
Single kiosk handles check-in, intake, queue assignment, consent, and payment in a linear flow. Average total time 90 seconds for returning patients, 3 minutes for new patients.
Front-desk staff see every kiosk check-in in real-time with intake data, acuity flag, and insurance status. Exception handling is the only task requiring staff action.
Patients who complete pre-registration via WhatsApp or email arrive pre-checked-in. Digital front desk auto-assigns their queue ticket on entry scan.
Clinic networks manage all front-desk flows from a single operations dashboard. Per-clinic configuration, combined analytics, and cross-clinic patient record access.
After-hours patients self-check-in via kiosk, receive on-call doctor assignment, and are notified via WhatsApp when the doctor is available. No after-hours front-desk staffing required.
Every arrival step is instrumented. Clinic management sees arrival peak times, kiosk completion rates, drop-off points, wait time trends, and patient satisfaction per flow.
Front-desk data-entry tasks eliminated entirely for routine arrivals
Reception headcount optimised — same throughput with fewer FTEs
After-hours walk-ins managed without dedicated staffing
Patient experience scores improve across all arrival cohorts
Digital front desk is the MOVO-X full-stack kiosk deployment: hardware (RK3566 kiosk), native app (Android Kotlin), clinic operations web app (Next.js 16), and backend API (Node.js, Supabase, Vercel Fluid Compute). All components are integrated from day one — no middleware glue required. Deployment time for a standard single-clinic front desk is 1 week from hardware arrival to go-live.
Standard deployment is 1 week: hardware shipped, app configured, staff trained, go-live. Enterprise multi-site deployments add 1–2 weeks per wave of 5–10 locations.
Staff-assist mode allows any front-desk terminal to complete the full check-in flow on behalf of a patient. The experience for the patient is identical; the kiosk is just the staff member's screen.
MOVO-X handles insurance eligibility verification at check-in and claim submission at discharge. Full RCM (billing, claim management, denial handling) is available on the enterprise tier.
Absolutely — and we recommend it. The most effective deployments keep one staff member as an "experience concierge" who handles exceptions, greets anxious patients, and supports those who need help with the kiosk.
Hourly arrival volume, peak-hour identification, kiosk completion rate, average time-per-step, drop-off points, wait time distribution, and patient satisfaction by arrival cohort. Weekly report auto-emailed to clinic management.
Tell us about your operation. We'll send a tailored proposal — architecture, integration scope, deployment timeline, and total investment — within hours.