MOVO-X
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Hospital waiting time management is a governance imperative — regulators, accreditation bodies, and patients all demand visibility into wait times and evidence of continuous improvement. MOVO-X makes every wait time measurable, every SLA breach visible, and every improvement data-provable.
Set targets per department (e.g., A&E < 30 min, OPD < 45 min). Dashboard flags breaches in real time; weekly reports for hospital management.
Historical visit patterns + real-time throughput = accurate wait predictions per department. Displayed on screens, SMS, and patient mobile apps.
Live token status on lobby TV screens and mobile. Patients see their queue position and estimated wait time without approaching the front desk.
Single control panel across all facilities. Queue loads, appointment fill rates, and wait-time anomalies visible in real time across your entire hospital network.
Patients route automatically: registration → triage → consultation → pharmacy → billing. Bottleneck detection alerts staff when any stage exceeds SLA.
MOVO-X is purpose-built for multi-hospital tender scopes: appointment scheduling, queue management, patient flow optimisation, HIS integration, kiosk hardware deployment, training, and long-term support — all under one contract.
Industry benchmarks: A&E triage < 15 min, OPD door-to-doctor < 45 min, pharmacy < 20 min. MOVO-X allows these to be set per facility to match accreditation requirements.
Yes. MOVO-X generates standardised reports in formats compatible with Malaysian MOH KPI submissions and MSQH/JCI accreditation audit requirements.
Breach alerts are sent within 60 seconds of a threshold being exceeded — via dashboard notification, email, and WhatsApp to the nominated department manager.
Yes. A post-visit rating prompt is sent via WhatsApp 2 hours after discharge. Responses are correlated with wait time data to identify which delays drive dissatisfaction.
Send us your ITT or scope of works. We will return a complete technical proposal — architecture, integration plan, deployment timeline, and commercial breakdown — within 48 hours.