MOVO-X
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From the moment a patient walks into your facility, a patient queue management system should guide them effortlessly — check in at a kiosk, receive a digital token, track their position on lobby screens, and get notified on their phone when their turn approaches.
NFC-enabled kiosks read Malaysian IC chips in under 4 seconds. Patient identity confirmed biometrically — zero manual data entry at reception.
QR-code tokens via mobile or printed tickets at kiosk. Patients leave the waiting area; their phone notifies them when their turn approaches.
Live token status on lobby TV screens and mobile. Patients see their queue position and estimated wait time without approaching the front desk.
Historical visit patterns + real-time throughput = accurate wait predictions per department. Displayed on screens, SMS, and patient mobile apps.
Patients route automatically: registration → triage → consultation → pharmacy → billing. Bottleneck detection alerts staff when any stage exceeds SLA.
MOVO-X is purpose-built for multi-hospital tender scopes: appointment scheduling, queue management, patient flow optimisation, HIS integration, kiosk hardware deployment, training, and long-term support — all under one contract.
Paper tickets printed at the kiosk serve as backup. The TV lobby display shows queue positions for all patients regardless of whether they have a mobile device.
Walk-ins receive a separate queue with dynamic interleaving — the AI balances appointment holders and walk-ins to minimise wait for both groups.
Kiosk UIs are designed with large text, simple flows (tap your IC card → receive ticket), and audio guidance. Staff-assisted mode allows the front desk to check in patients on their behalf.
MOVO-X offers a Progressive Web App patients can add to their home screen — no app store required. Features include queue tracking, appointment history, and medication reminders.
Send us your ITT or scope of works. We will return a complete technical proposal — architecture, integration plan, deployment timeline, and commercial breakdown — within 48 hours.