MOVO-X
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Malaysian specialist clinics — from cardiology and oncology to orthopaedics and ophthalmology — face uniquely complex queue challenges: long consultation durations, critical follow-up patients, cross-referral from government hospitals, and international medical tourism. MOVO-X handles all of it.
Per-doctor, per-department slot allocation with priority lanes for follow-up, referral, and emergency cases. Overbooking controls prevent chaos.
Machine learning scores urgency at booking time — urgent cases auto-slotted to priority lanes, routine visits optimally spaced to prevent bottlenecks.
Live token status on lobby TV screens and mobile. Patients see their queue position and estimated wait time without approaching the front desk.
Bidirectional sync with existing Hospital Information Systems. Patient records, specialist slots, and billing codes flow automatically — no double-entry.
Set targets per department (e.g., A&E < 30 min, OPD < 45 min). Dashboard flags breaches in real time; weekly reports for hospital management.
NFC-enabled kiosks read Malaysian IC chips in under 4 seconds — verified against JPN data with zero manual entry.
Data residency in Malaysia (Supabase ap-southeast-1). PDPA-aligned audit trails. MySejahtera ecosystem integration-ready.
Full bilingual kiosk interface. Staff dashboards in English; patient-facing screens in Bahasa Malaysia, English, or Chinese.
MOVO-X is purpose-built for multi-hospital tender scopes: appointment scheduling, queue management, patient flow optimisation, HIS integration, kiosk hardware deployment, training, and long-term support — all under one contract.
Government hospital referral letters are recorded digitally at the specialist clinic check-in. The system tracks referral-to-appointment times and alerts management when referrals sit unbooked beyond threshold.
Yes. Oncology requires variable consultation lengths, chemotherapy chair scheduling, and strict follow-up protocols. MOVO-X supports configurable slot types and mandatory return-visit scheduling.
Yes. Non-Malaysian patients use passport or foreign IC numbers. Language support covers major source markets (Indonesia, Bangladesh, Myanmar) with interpreter request flagging built in.
Only token numbers appear on public displays. Patient names are on staff dashboards only. Call-audio uses token numbers, not names. PDPA-compliant display modes are enabled by default.
Send us your ITT or scope of works. We will return a complete technical proposal — architecture, integration plan, deployment timeline, and commercial breakdown — within 48 hours.