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Deploying an AI kiosk in your clinic transforms patient check-in from a bottleneck into a 30-second self-service experience. This guide walks you through every step from hardware placement to go-live.
Place the kiosk at the clinic entrance, 1–2 metres from the main door. Ensure it faces patients as they walk in. Avoid direct sunlight on the screen. Provide a power outlet and wired ethernet within 1 metre.
MOVO-X kiosks stand on an adjustable floor-mount (ADA-compliant at 1.2m screen height) or can be wall-mounted. Use the included spirit level to ensure the screen is perfectly vertical. Bolt the base to the floor for security.
Plug in the power adapter, connect the ethernet cable (Cat5e minimum), and verify the LED on the back shows solid green. The kiosk will boot automatically and display the MOVO-X splash screen within 60 seconds.
Log in to your MOVO-X admin dashboard. Go to Settings → Kiosks → Add Kiosk. Enter the clinic ID, kiosk name, and assign it to the relevant queue. The kiosk will pair automatically when it connects to the internet.
In admin → Kiosk Settings, enable NFC check-in and select your card type (MyKad, NRIC, or passport). The NFC reader calibrates automatically on first boot. Test with a Malaysian IC — the read should complete in under 4 seconds.
Walk two reception staff through the admin override panel, the "call patient" function, and the paper backup procedure. Run 10 test check-ins. Set the kiosk status to Live in the portal. You are done.
Install a rubber anti-glare screen protector if the kiosk faces a window — touch accuracy degrades in direct sunlight.
Enable the "Waiting room display" integration so the queue TV auto-updates as patients check in via kiosk.
Set a PIN-protected admin overlay so staff can override the kiosk without needing a laptop.
Most clinics are live in under 2 hours. The hardware takes 20 minutes to position and connect; software pairing takes 5 minutes; staff training is 30 minutes.
No. The kiosk is completely self-contained — patients tap their IC/MyKad or enter their phone number directly on the touchscreen. No app or QR code required.
The kiosk has a local offline queue. It stores check-ins internally and syncs when connectivity is restored. Patients can still register and receive a ticket number.
Yes. You can configure multiple queues (e.g., GP Queue, Specialist Queue) on a single kiosk. The patient selects their department on the welcome screen.
MOVO-X deploys AI kiosk and queue management systems for clinics and hospitals across Malaysia and Southeast Asia. Talk to our team about your specific setup.