MOVO-X
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Customer service kiosks, claims submission, and policy-management self-service for insurers.
Insurance offices handle high-friction interactions: claims, policy changes, premium payment, and product education. A digital intake at the door cuts call-centre load dramatically.
Claims-submission kiosk with photo / document upload
Policy-renewal and premium payment
Beneficiary-update workflow with witness capture
Quote-and-bind for simple products at the kiosk
Multi-language education videos in the waiting area
Priority queue for complex claims
Cut claims intake time by 70%
Self-service renewal rate above 50%
Customer NPS up 25 points
Branch FTE freed for high-touch advisory
MOVO-X embeds AI throughout the insurance & claims processing workflow — not as a marketing layer, but as load-bearing infrastructure. Demand forecasting, anomaly detection, priority-routing logic, NLP intake, and computer-vision identity verification all run on a per-deployment basis with privacy-preserving model design.
For institutional and sovereign deployments, on-prem and federated-learning configurations are available so models train across organisational boundaries without raw data crossing them. Every model has documented purpose, data lineage, and a deprecation path.
Head of Branch Network · Customer Experience · Claims Operations
Architecture diagrams, security posture docs, compliance matrices, DPA templates, and reference checks all available from day one of evaluation. ITT/RFP response packs available within 5 business days.
Capability statement →The bottleneck for insurance & claims processing is rarely the doctor — it is the front desk and the waiting room. Paper forms, re-keyed details and shout-the-name queues create crowding, complaints and walk-outs at peak hours. A MOVO-X self-service kiosk removes that: patients register themselves in about 90 seconds and are placed straight into the correct queue.
In day-to-day use, a patient arriving at a Southeast Asia and 174+ countries clinic taps their ID or scans a code, confirms their details on screen in their own language, and takes a queue number routed to the right doctor. They then wait wherever they like and are called by WhatsApp — the waiting room stops being a holding pen, and the counter stops being a chokepoint.
The kiosk is the front door to a full clinic operating system. For insurance & claims processing, that means one platform for registration, queue, appointments, records, prescriptions, payment, messaging and analytics — instead of a drawer of disconnected tools. It runs on kiosk hardware or a tablet, works in the local language and English, keeps working offline and syncs when the connection returns, and sits alongside the software you already use rather than replacing everything at once.
Clinics adopting this typically see cut claims intake time by 70%, self-service renewal rate above 50%, customer nps up 25 points, branch fte freed for high-touch advisory.
The approach is proven in live clinical use: Klinik Muhibbah in Pasir Gudang, Johor runs its entire patient flow on MOVO-X and has digitised more than 27,000 patients — MyKad tap-to-register at the kiosk, per-doctor queues, WhatsApp call-up and teleconsultation. That is the same platform offered to insurance & claims processing, and a Southeast Asia and 174+ countries clinic can go live within about a week, with a monitored first day.
Hardware, software, integration scope, deployment timeline, and total investment — tailored to insurance & claims processing, with response within hours of submission.