MOVO-X
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Customer service kiosks, claims submission, and policy-management self-service for insurers.
Insurance offices handle high-friction interactions: claims, policy changes, premium payment, and product education. A digital intake at the door cuts call-centre load dramatically.
Claims-submission kiosk with photo / document upload
Policy-renewal and premium payment
Beneficiary-update workflow with witness capture
Quote-and-bind for simple products at the kiosk
Multi-language education videos in the waiting area
Priority queue for complex claims
Cut claims intake time by 70%
Self-service renewal rate above 50%
Customer NPS up 25 points
Branch FTE freed for high-touch advisory
MOVO-X embeds AI throughout the insurance & claims processing workflow — not as a marketing layer, but as load-bearing infrastructure. Demand forecasting, anomaly detection, priority-routing logic, NLP intake, and computer-vision identity verification all run on a per-deployment basis with privacy-preserving model design.
For institutional and sovereign deployments, on-prem and federated-learning configurations are available so models train across organisational boundaries without raw data crossing them. Every model has documented purpose, data lineage, and a deprecation path.
Head of Branch Network · Customer Experience · Claims Operations
Architecture diagrams, security posture docs, compliance matrices, DPA templates, and reference checks all available from day one of evaluation. ITT/RFP response packs available within 5 business days.
Capability statement →Hardware, software, integration scope, deployment timeline, and total investment — tailored to insurance & claims processing, with response within hours of submission.