Loading MOVO-X…
Loading MOVO-X…
Comprehensive hardware, software, and support agreement for clinic automation services.
Hadi Ahmed Farhad, Chief Executive Officer
Omer Qazi, Chief Technology Officer
www.movo-x.com
+60 11-2122 5105
support@movo-x.com
The Provider shall deliver the following services to the Client for the duration of this Agreement:
This Agreement shall commence on the Effective Date and shall remain in force for an initial period of twelve (12) months (“Initial Term”).
Upon expiry of the Initial Term, this Agreement shall automatically renew for successive twelve (12) month periods unless either party provides written notice of non-renewal at least ninety (90) days prior to the end of the then-current term.
The Provider reserves the right to adjust pricing for renewal terms with sixty (60) days' written notice prior to the commencement of the renewal term.
Every clinic, kiosk fleet and enterprise rollout is unique. We build pricing around your worker count, kiosk count, integrations, and deployment model — private cloud, on-prem, or hybrid.
Per kiosk unit. Includes installation, configuration, and 12-month hardware warranty.
Per kiosk unit. 24-month minimum lease term. Hardware maintenance included.
The Provider shall issue a monthly invoice to the Client on or before the 1st day of each calendar month for the services to be rendered during that month.
Payment is due within fifteen (15) days of invoice date (“Net 15”). Payment may be made via bank transfer, online payment, or cheque.
Overdue invoices shall incur a late payment charge of 1.5% per month (or the maximum rate permitted by law, whichever is lower) on the outstanding balance.
If payment remains outstanding for more than thirty (30) days, the Provider reserves the right to suspend services upon seven (7) days' written notice.
| Responsibility | Provider | Client |
|---|---|---|
| Kiosk hardware supply & installation | — | |
| Internet connectivity (stable broadband) | — | |
| Electrical power supply & surge protection | — | |
| Remote monitoring & diagnostics | — | |
| Hardware repairs (in warranty) | — | |
| Software updates & patches | — | |
| Physical security of kiosk on premises | — | |
| Thermal paper roll replenishment | — |
All software updates, new features, security patches, and bug fixes are included in the monthly subscription at no additional cost.
Updates shall be deployed automatically via over-the-air (OTA) delivery during non-peak hours to minimise disruption to clinic operations.
The Provider shall endeavour to ensure zero downtime during routine updates. Planned maintenance requiring system unavailability shall be notified at least forty-eight (48) hours in advance.
All patient data, medical records, and clinic information collected through the MOVO-X system remain the exclusive property of the Client at all times.
The Provider shall process Client data solely for the purpose of providing the services described in this Agreement and in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
All data is encrypted at rest (AES-256) and in transit (TLS 1.3), stored in ISO 27001 certified data centres.
Client data is fully exportable in standard formats (CSV, JSON) at any time via the admin dashboard or upon written request.
Upon termination of this Agreement, all Client data shall be returned to the Client and permanently deleted from Provider systems within thirty (30) calendar days. A certificate of data destruction shall be provided upon request.
The Provider warrants that all kiosk hardware shall be free from manufacturing defects for a period of twelve (12) months from the date of installation (“Warranty Period”).
The Provider warrants that the MOVO-X software shall perform substantially in accordance with the published specifications and documentation during the term of this Agreement.
Except as expressly stated herein, the Provider makes no other warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability or fitness for a particular purpose.
To the maximum extent permitted by law, the Provider's total aggregate liability arising out of or in connection with this Agreement shall not exceed the total fees paid by the Client to the Provider during the twelve (12) months preceding the claim.
In no event shall either party be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, regardless of the cause of action.
Nothing in this Agreement shall limit either party's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
Each party agrees to keep confidential all proprietary information, trade secrets, business plans, technical data, patient information, and other sensitive materials disclosed by the other party during the course of this Agreement (“Confidential Information”).
Confidential Information shall not be disclosed to any third party without the prior written consent of the disclosing party, except as required by law or regulatory authority.
The obligations of confidentiality shall survive termination of this Agreement for a period of two (2) years.
Termination for Cause: Either party may terminate this Agreement if the other party commits a material breach and fails to cure such breach within thirty (30) days of receiving written notice of the breach.
Termination for Convenience: Either party may terminate this Agreement without cause by providing ninety (90) days' prior written notice to the other party.
Upon termination: (a) all outstanding fees become immediately due and payable; (b) Client data shall be returned and deleted per Section 8.4; (c) Client shall return or allow collection of any leased hardware within fourteen (14) days.
Neither party shall be liable for any failure or delay in performing its obligations under this Agreement to the extent that such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to acts of God, natural disasters, war, terrorism, pandemic, government regulations, power failures, internet service disruptions, or any other events constituting force majeure under the laws of Malaysia. The affected party shall notify the other party in writing within seven (7) days of the force majeure event and shall use reasonable efforts to mitigate its effects.
This Agreement shall be governed by and construed in accordance with the laws of Malaysia.
Any dispute arising out of or in connection with this Agreement shall first be resolved through good faith negotiation. If the dispute cannot be resolved within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the courts of Johor Bahru, Johor, Malaysia.
This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior discussions, negotiations, and agreements. No modification of this Agreement shall be effective unless made in writing and signed by both parties. If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect.
IN WITNESS WHEREOF, the parties have executed this Annual Service Agreement as of the date last written below.