Every Question, Answered

MOVO-X integrates WITH Avixo, not against it. We sync patient data, queue status, and appointments directly into your existing Avixo system. Your staff keeps using Avixo exactly as before — the kiosk just automates the front-desk data entry that used to take 5-10 minutes per patient. Zero disruption, instant efficiency.

Let's look at the numbers. A typical clinic spends RM 4,000/month on reception staff for registration alone, plus RM 200/month on paper forms, plus loses RM 4,000+/month from no-shows and unpaid bills. MOVO-X is Custom pricing based on your plan. Our financial analysis shows net savings of RM 4,550/month — the system pays for itself in under 2 months.

We provide a comprehensive 2-hour on-site training session on installation day. But honestly, most staff figure it out in 15 minutes — it's simpler than their phone. Staff consistently love it because it eliminates the most tedious part of their job: manual registration. They become patient care coordinators instead of data entry clerks.

Every kiosk is connected via secure VPN (Tailscale) for remote diagnostics. Our team can troubleshoot 90% of issues remotely without visiting your clinic. For hardware issues, we provide next-business-day on-site service with a 12-month warranty. We also maintain spare units for critical situations. Uptime guarantee: 99.5%.

Start with our Starter plan — Custom pricing with a single kiosk. Even clinics with 30 patients/day see immediate benefits: faster registration, fewer errors, zero paper forms, and analytics you've never had before. As your patient volume grows, MOVO-X scales with you — no need to hire more reception staff.

MOVO-X is fully PDPA (Personal Data Protection Act 2010) compliant. All patient data is encrypted at rest and in transit using AES-256. Data is stored in your clinic's own secure environment. You own 100% of your data and can export it anytime. We never sell, share, or use your patient data. Regular security audits are conducted quarterly.

MOVO-X was designed for clinics of ALL sizes. Our very first client, Klinik Muhibbah, is a single-doctor clinic — and they have 27,521 patients in their system. Whether you see 20 patients or 200 patients a day, the kiosk eliminates manual registration, reduces waiting times, and gives you data-driven insights to grow your practice.

Absolutely. The interface has extra-large buttons, high-contrast text, and supports 7 languages including Bahasa Malaysia, English, Chinese, Tamil, Bengali, Myanmar, and Nepali. Voice guidance walks patients through each step. For patients who need help, staff can activate "Assistance Mode" to guide them through the process. MyKad tap-and-go means even patients who can't type just need to place their IC card.

MOVO-X has a built-in offline mode. If connectivity drops, the kiosk continues to register patients locally and stores all data securely on-device. When the connection returns, everything syncs automatically — no data loss, no interruption. Your clinic never stops operating.

48 hours from kiosk delivery to your first real patient check-in. Day 1: We deliver, install, configure branding/languages/doctors, integrate with Avixo, set up WhatsApp notifications, and train your staff. Day 2: Go live with real patients while our team monitors everything remotely. It's that fast.

Yes — everything. Your clinic logo on the welcome screen. Your brand colors throughout the interface. Your preferred language priority order. Custom welcome messages. Doctor-specific queue configurations. Even the receipt format is customizable. The kiosk looks and feels like it was built specifically for your clinic.

Our flagship installation is at Klinik Muhibbah in Masai, Johor — a 50-year-old clinic run by Dr. Prabagaran with over 27,521 registered patients. The system has been operational since early 2025. Dr. Prabagaran described the analytics as "very impressive." We are happy to arrange a visit or a reference call.

12 months minimum for the service agreement, which includes software updates, remote support, and system maintenance. We offer flexible terms for clinic chains with 3+ branches. Hardware can be purchased outright (Custom setup pricing) or leased monthly (Custom pricing). No hidden fees, ever.

Yes — per-doctor queue management is a core feature. Each doctor gets their own queue with real-time patient count, estimated wait times, and smart routing. The queue display shows which doctor is seeing which patient. Patients are automatically assigned based on their appointment or doctor preference during registration.

Both are handled seamlessly with separate queue tracks. Appointed patients get priority placement in their doctor's queue. Walk-ins join the general queue with estimated wait times. The system can be configured with custom priority rules — for example, elderly patients or emergencies can be bumped up automatically.