M
MOVO-X
AI-Powered Clinic Solutions
Clinical Workflow
Optimization
Transforming patient registration from 30+ minutes to 90 seconds.
Date
13 April 2026
Document No.
MOVOX-WF-2026-001
Classification
Confidential
Reception Staff
67% reduction
Data Errors
100% eliminated
Analytics
Complete visibility
!
Current Clinic Workflow
Before MOVO-XAverage total time: 30-47 minutes per patient
Patient Arrives
Walk into clinic, look for reception
0s
Wait in Line
Stand in queue behind other patients
5-15 min
Receptionist Takes Details
Spell name, give IC, repeat phone number
3-5 min
Paper Form
Fill out registration form by hand
2-3 min
Manual Data Entry
Staff types details into system
2-3 min
Wait for Doctor
Sit and wait with no visibility
15-20 min
Doctor Calls Patient
Name shouted or displayed on board
1 min
Consultation
Doctor sees patient
5-10 min
Manual Prescription
Handwritten or typed prescription
2-3 min
Manual Billing
Calculate and collect payment
2-3 min
Patient Leaves
No follow-up, no reminder, no feedback
—
Key Pain Points
Long queues during peak hours (8-10am)
Patient data re-entered every visit
Names shouted in waiting room (privacy issue)
No way to track wait time
Staff overwhelmed, errors common
Zero patient follow-up after visit
✓
MOVO-X Workflow
After MOVO-XAverage total time: 90 seconds for registration
Tap Kiosk
Touch screen to begin
10s
Select Language
BM, English, Mandarin, Tamil
5s
Scan MyKad / Enter Phone
NFC tap or manual entry
15s
Auto-Fill from Database
All details pre-populated instantly
5s
Select Doctor
See live queue per doctor
10s
Payment
Card, QR, or pay later
20s
Ticket + WhatsApp
Printed ticket + digital confirmation
5s
WhatsApp Alert
Notified when doctor is ready
auto
Consultation
Doctor sees patient
5-10 min
Auto Billing
Digital prescription + auto-bill
instant
WhatsApp Follow-Up
Reminder, feedback request, re-engagement
auto
Key Benefits
Zero queue -- instant self-service
Patient data auto-filled from MyKad
Privacy preserved -- no name shouting
Real-time queue visibility on phone
Staff freed for patient care
Automated follow-up and re-engagement
Registration
81% reduction
Before MOVO-X
Receptionist 1100% capacity
Receptionist 2100% capacity
Receptionist 3100% capacity
Total: 3 staff · Overwhelmed during peak hours · No breaks · Error-prone
After MOVO-X
Receptionist 150% capacity
Staff 2 (Redeployed)Patient care
Staff 3 (Redeployed)Patient care
1 receptionist needed · 2 staff redeployed to patient care · Better outcomes
