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Enter your plate number, select service type, drop the car, and leave. Live WhatsApp updates on service progress. Come back only when your car is done. No waiting rooms. No status calls. No invoice surprises.
Every workshop runs on phone calls, paper job sheets, and verbal estimates. The result: status call chaos, invoice disputes, and customers who never come back.
Customer drops off car for oil change. Asks "How long?" Service advisor says "maybe 2 hours." Customer calls back 3 times to check. Staff wastes time answering status calls instead of working on cars. Customer sits in the waiting area watching TV for 3 hours.
Service manager looks at the board, checks which bays are free, and verbally assigns vehicles. No optimization. A tire change (30 min) is assigned to a bay behind a full service (3 hours). Bays sit empty while others are overloaded.
Customer drops off the car and has nowhere to go. No updates on when the car will be ready. They sit and wait, getting increasingly frustrated. Or they leave and the car is done but nobody tells them. It sits in the lot for hours.
Service history is on paper files or basic Excel sheets. When a customer returns, nobody knows what was done last time. Technicians replace parts that were just replaced. Service recommendations are forgotten.
Mix of walk-ins and scheduled appointments creates unpredictable workload. Walk-ins during full schedules create 3-4 hour waits. Appointments backed up because earlier walk-ins took all bays. Neither group is happy.
Customer comes to pick up the car. Invoice shows work that was not discussed. Or the price is higher than the verbal estimate. Arguments at the counter. No written pre-approval trail. Revenue lost to disputed charges.
Purpose-built for automotive service. License plate check-in, smart bay assignment, live WhatsApp updates, digital estimates, and service history — all from one kiosk at reception.
Customer enters or scans their license plate number at the kiosk. System pulls up vehicle profile: make, model, year, and service history. No need to search files. Vehicle identified in 3 seconds.
Customer selects service: oil change, tire replacement, brake inspection, full service, air-con repair, battery check, or general inspection. System estimates service time and assigns to optimal bay.
Algorithm assigns vehicle to the best available bay based on service type, technician specialization, and current workload. Quick jobs go to express bays. Complex repairs go to specialist bays. Maximum throughput.
Customer drops off the car and leaves. Real-time WhatsApp updates: "Your vehicle is now in Bay 3. Service started." Then: "Oil change complete. Tire rotation in progress." Then: "Your vehicle is ready for pickup!"
Complete vehicle service history accessible by license plate. Every oil change, every part replaced, every inspection result. Technicians know exactly what was done before. Smart recommendations for upcoming maintenance.
Automated WhatsApp reminders based on mileage or time intervals. "Your car is due for its 40,000 km service. Book now for express check-in." Drives repeat business and keeps vehicles properly maintained.
Digital cost estimate sent via WhatsApp before work begins. Customer approves or declines additional work from their phone. Written approval trail eliminates invoice disputes at pickup. Zero ambiguity.
Live view of all bays: occupied, available, in-progress. Track service times, technician productivity, parts usage, revenue per bay, and customer satisfaction. Identify bottlenecks and optimize workflow in real-time.
From license plate entry to pickup notification. Drop off, leave, and get WhatsApp updates throughout.
Enter or scan license plate number
Oil change, tires, brakes, full service
Vehicle routed to optimal service bay
Leave the car and go about your day
WhatsApp progress: started, in-progress, done
"Your car is ready! Collect at Reception"
How many cars does your workshop service daily?
More cars serviced, fewer calls answered, no invoice disputes. The kiosk transforms your workshop operations.
WhatsApp updates replace phone calls. Staff focus on servicing cars, not answering "is my car ready?" five times per vehicle. Save 2-3 hours of staff time daily.
Smart bay assignment routes quick jobs to express bays. No more 30-minute jobs stuck behind 3-hour repairs. More cars serviced per day with the same number of bays.
Service reminders bring customers back on schedule. Average workshop sees 20% increase in repeat visits when automated reminders are active.
Digital estimates with customer approval before work begins. Written trail via WhatsApp. Zero surprise charges. Zero arguments at pickup.
Customers leave the workshop and get WhatsApp updates. No more sitting in a hot waiting area for 3 hours. Satisfaction scores quadruple.
From independent mechanics to OEM service center chains.
Single workshop, up to 8 bays
OEM authorized, 8-16 bays
Multi-location, enterprise
Over 10,000 car workshops in Malaysia, from Perodua and Proton authorized centers to independent mechanics. Every single one manages service jobs manually.
Schedule a 30-minute demo. See how MOVO-X transforms your workshop from phone-call chaos to a smart, transparent, WhatsApp-connected service operation.