WhatsApp Communication
for Thai Clinics

Thai clinics lose an average of 34% of booked appointments to no-shows. Each missed slot costs ≈ 500–1,200 THB in wasted overhead.

Reception staff spend 47 minutes per day calling patients to confirm appointments — time that could be spent on patient care.

62% of Thai patients say they prefer receiving lab results and prescriptions digitally, yet fewer than 8% of independent clinics offer this today.

Patient checks in via kiosk or reception. Phone number captured once, consent recorded.

Instant WhatsApp message with queue number, estimated wait time, and clinic name.

Doctor finalises notes. Prescription PDF and lab request auto-generated and dispatched.

Follow-up sequence triggers based on diagnosis code — no manual intervention needed.

Automated reminders sent 24h and 1h before the appointment. Reduce no-shows by up to 60%.

Patients check in at the kiosk and receive a digital queue ticket instantly on WhatsApp.

Secure PDF lab results sent directly to the patient's WhatsApp — no app download required.

Digitally signed prescription PDFs delivered automatically after every consultation.

Automated 3-day, 7-day, and 30-day follow-up messages for chronic disease management.

Staff reply to patients from a shared inbox without using personal phone numbers.

Opt-in / opt-out consent captured at registration. All messages logged with timestamps.

Real-time dashboard showing delivered, read, and failed message rates per template.

No-show rate reduction within 90 days of activation

Staff time saved daily — eliminate manual phone reminders

Patient satisfaction scores (NPS) versus SMS-only clinics

Faster lab-result communication versus paper printouts

PDPA opt-in audit trail — zero compliance risk

WhatsApp message delivery latency (Meta Business API)

"Before MOVO-X, our reception team spent 50 minutes every morning calling patients. Now we send 120 reminders in under 30 seconds. No-shows dropped from 38% to 14% in the first month."

"Our elderly patients actually prefer WhatsApp over a clinic app — they already use it for LINE-like messaging. Lab results go out automatically and we get far fewer "is my result ready?" calls."

"The PDPA compliance feature was the deciding factor. Every opt-in is logged with a timestamp and the patient's consent language. When our data officer reviewed it, she signed off immediately."

• ✓Appointment reminders
• ✓Queue ticket dispatch
• ✓1 clinic number
• ✓Shared inbox
• ✓Basic delivery analytics
• ✓PDPA consent log

• ✓Everything in Starter
• ✓Lab results PDF delivery
• ✓Prescription PDF dispatch
• ✓Follow-up sequences (3/7/30 day)
• ✓2 clinic numbers
• ✓Priority support (4h response)

• ✓Everything in Growth
• ✓Custom message templates
• ✓Multi-branch management
• ✓API access
• ✓Dedicated account manager
• ✓SLA 99.9% uptime guarantee

No. Messages are delivered through the patient's existing WhatsApp account. Nothing to install, no registration required on the patient side.

ใช่ ระบบบันทึกการยินยอมของผู้ป่วยพร้อมวันเวลาและภาษาที่ใช้ ผู้ป่วยสามารถยกเลิกการรับข้อความได้ตลอดเวลา และข้อมูลทั้งหมดเก็บในเซิร์ฟเวอร์ที่ปลอดภัยตามมาตรฐาน PDPA

Replies land in the clinic's shared inbox. Any staff member with access can respond — no personal phone numbers are exposed.

Yes. All templates are fully editable in Thai and English. Custom templates on Growth and Enterprise plans are pre-approved with Meta within 48 hours.

Standard setup takes 2–3 business days: WhatsApp Business API verification, template submission, and integration with your existing clinic system.

รองรับ แพ็กเกจ Enterprise รองรับการจัดการหลายสาขาจากแดชบอร์ดเดียว แต่ละสาขามีหมายเลข WhatsApp และเทมเพลตข้อความของตัวเอง