MOVO-X
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Patients tap their MyKad or phone to the NFC reader, hear their name confirmed via voice, and receive a queue ticket — without touching the kiosk screen once. MOVO-X touchless check-in is standard, not an add-on.
A kiosk screen touched by hundreds of patients daily is a transmission surface. Immunocompromised patients, infection-control environments, and post-pandemic patient expectations all demand a touchless option. Adding it after the fact means bolt-on QR stickers. MOVO-X builds touchless in from the ground up.
Patient taps their MyKad, biometric passport, or NFC-enabled phone. The kiosk reads the chip via APDU, confirms identity by voice, and assigns a queue ticket — zero screen contact required.
Patient scans the QR code at the kiosk with their phone. Intake completes on the patient's own screen. The kiosk prints the queue ticket. Patient never touches the shared glass.
On-device TTS with natural speech — not pre-recorded clips — guides patients through the entire flow. Patients can respond verbally or confirm by QR scan from their phone.
WhatsApp link sent day-before and on-arrival lets patients complete intake on their own phone. They arrive pre-checked-in; the kiosk simply prints their ticket.
UV-C lamp cycle between patients on supported hardware models. Screen blanks after each session. Surface sanitisation indicator displayed when next patient approaches.
Urgent patients announce urgency via voice command. Kiosk flags them, triggers audio alert to reception, and bumps their queue position automatically.
40% of patients at touchless-equipped clinics use NFC or QR by their second visit
Infection-control audit documentation supported
Elderly and mobility-impaired patient satisfaction scores improve with voice guidance
Zero cross-patient surface contamination events documented
Touchless check-in uses the kiosk's built-in SCR301 NFC reader for APDU card reads. MyKad NFC chip is read in under 2 seconds. QR check-in opens a mobile-optimised Progressive Web App on the patient's phone; on submit, the kiosk receives a WebSocket push event and prints the ticket without any screen interaction. Voice guidance uses on-device neural TTS — latency under 150 ms, quality indistinguishable from a native speaker in supported languages.
No. NFC check-in works with any NFC ID card (MyKad, biometric passport). QR check-in works with any smartphone camera. Voice-only check-in is available for patients with neither.
NFC reads the chip embedded in the card, not the magnetic stripe. The chip holds the same data as the printed card plus the biometric photo. Reading it takes under 2 seconds and is more reliable than swipe or OCR.
Yes. The remote pre-check-in WhatsApp link works from anywhere. Patients complete intake on their phone, arrive at the kiosk, and collect their printed ticket by tapping their NFC card.
Yes. Voice guidance walks elderly patients through every step. NFC tap is a simpler action than typing on a touchscreen. High-contrast display mode and adjustable font size are standard.
UV-C cycles are triggered automatically between patients when the kiosk detects no presence (via proximity sensor). The lamp is physically shielded and never active while a person is within 1 metre.
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