What Practo customers are frustrated about
Practo is India-first, ASEAN is secondary
Practo's product decisions, payment integrations, and compliance frameworks are designed for the Indian market. ASEAN deployments are technically possible but feel like an afterthought — missing local payment rails, local regulatory compliance, and local language depth.
No self-service kiosk hardware
Practo is a software platform. Physical kiosk terminals require separate hardware sourcing, configuration, and integration. MOVO-X ships complete kiosk hardware with all software pre-installed.
No ASEAN payment gateways
Practo does not integrate DuitNow, FPX, PromptPay, PayNow, QRIS, GrabPay, Touch 'n Go, or other ASEAN payment methods. MOVO-X integrates all 12.
No LHDN e-invoice compliance for Malaysia
Malaysia's LHDN e-Invoice mandate requires all B2C transactions to generate compliant e-invoices. Practo does not support this. MOVO-X generates LHDN-compliant e-invoices automatically for every patient payment.
What you get when you switch to MOVO-X
ASEAN-native from day one
14 languages, 12 payment gateways, PDPA (MY/SG), LHDN e-invoice, and local support teams in ASEAN business hours.
Physical kiosk included
Full kiosk terminal with MyKad/NRIC NFC, thermal printer, and payment terminal. Ships pre-configured.
WhatsApp-native communications
All patient messaging via WhatsApp. Appointment reminders, queue updates, medication follow-ups.
LHDN e-invoice auto-generation
Every payment automatically generates a LHDN-compliant e-invoice. Zero manual processing.
Migrating from Practo to MOVO-X
Migration questions
Ready to switch from Practo?
Book a 30-minute comparison demo. We'll show you exactly what MOVO-X replaces and what it adds.