End the chaos of overcrowded waiting rooms. MOVO-X coordinates queues across every department, keeps patients informed in real time, and gives administrators full visibility into patient flow.
Sistem giliran hospital pintar untuk mengurangkan masa menunggu pesakit.
Every hospital faces these challenges. Manual queue management simply cannot scale.
Patients pile up in hallways and lobbies. Lack of visibility into queue status creates anxiety and frustration. Patients leave without being seen.
Registration, consultation, lab, pharmacy, and billing each run independent queues. Patients get lost between departments, creating bottlenecks and repeated waits.
Staff shout names or use paper tickets. Patients miss their turn, causing re-queuing and delays. No data on actual wait times or throughput.
Administrators have no way to know current wait times, which departments are overloaded, or where patients are stuck in the flow.
From arrival to departure — every step is optimized.
Patient checks in via kiosk or reception
AI assigns optimal queue across departments
Real-time updates on display and phone
Voice/SMS notification when it is their turn
Auto-queued for next department (lab, pharmacy)
Built for the complexity of multi-department hospital workflows.
Intelligent algorithms assign patients to the optimal queue based on appointment type, doctor availability, urgency level, and historical patterns. Priority cases are automatically escalated.
A single system manages queues across registration, consultation, lab, radiology, pharmacy, and billing. Patients flow seamlessly between departments without re-queuing.
Large-screen queue boards in every waiting area show current queue position, estimated wait time, and room assignments. Supports multiple languages simultaneously.
Patients receive automated updates on their phone: queue position, estimated time, and a notification when it is their turn. They can wait in the cafeteria or car park.
Automated voice announcements call patients by name or number in their preferred language. Clear, audible, and dignified. Supports 6 languages including Malay, English, Mandarin, and Thai.
Patients check in via touchscreen kiosk using IC, passport, phone number, or QR code. Queue number is issued instantly. No receptionist bottleneck.
Real-time metrics including average wait time per department, queue length, doctor utilization, and patient throughput. Historical trends for capacity planning.
Emergency cases, elderly patients, pregnant women, and VIP patients are automatically prioritized. Custom priority rules for your hospital's protocols.
Patients with appointments are pre-assigned to queues before arrival. Walk-ins are intelligently slotted into available gaps without disrupting scheduled patients.
Real metrics from hospitals that deployed MOVO-X queue management.
| Metric | Before | After | Improvement |
|---|---|---|---|
| Patient Throughput | 80 patients/day | 120 patients/day | +50% |
| Average Wait Time | 65 minutes | 20 minutes | -70% |
| Patient Walkouts | 12% | 2% | -83% |
| Staff Hours on Queue Mgmt | 40 hrs/week | 8 hrs/week | -80% |
| Patient Satisfaction | 3.2 / 5 | 4.8 / 5 | +50% |
See how MOVO-X can reduce wait times and improve patient satisfaction at your facility.