Name: MOVO-X Self Check-In Kiosk
Brand: MOVO-X
Price: 2499 USD
Availability: InStock

Automated Patient Messaging System — WhatsApp, SMS & In-App Notifications

MOVO-X messaging automates the entire communication lifecycle between your organisation and your patients or customers — from the moment they book an appointment to the follow-up message 48 hours after their visit. Every message is triggered by a real event in the MOVO-X system, personalised with the patient's name and their specific visit details, and delivered via WhatsApp or SMS with delivery confirmation. No manual message composition, no missed reminders, no generic copy-paste templates.

What's Included

Every capability you need, out of the box

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Event-Driven Message Automation

Every MOVO-X system event triggers configurable messages: booking confirmed → confirmation WhatsApp; 24 hours before appointment → reminder with one-tap reschedule link; patient checks in → "You are number 8, approximately 22 minutes wait" update; patient called → "Your turn — please proceed to Counter 3"; visit complete → "Thank you for your visit — please rate your experience." All triggered automatically, all personalised, zero staff effort.

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WhatsApp Business API Integration

MOVO-X sends messages through the official WhatsApp Business API — delivering messages to any WhatsApp number worldwide. Messages display your clinic's verified business name and profile, not an unrecognised number. WhatsApp message delivery rates consistently exceed 95 % vs. SMS delivery rates of 70-80 % in ASEAN markets. For patients without WhatsApp, MOVO-X falls back to SMS automatically.

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Medication & Follow-Up Reminders

Beyond the visit itself, MOVO-X supports post-discharge messaging: medication reminders at configured intervals (e.g., "Take your evening dose in 2 hours"), follow-up appointment reminders (e.g., "Your 2-week review is scheduled for 15 June — confirm or reschedule"), and wellness check-ins (e.g., "How are you feeling today? Reply 1 for better, 2 for the same, 3 for worse").

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Two-Way Communication

Patients can reply to MOVO-X WhatsApp messages to reschedule, cancel, ask questions, or request a callback. Inbound messages are received in the MOVO-X staff dashboard and can be assigned to a staff member or an AI assistant for first-response handling. This turns your messaging system into a communication channel, not just a broadcast tool.

Specs

Technical specifications

Messaging channels

WhatsApp Business API, SMS (Twilio, local SMSC)

Delivery confirmation

Yes — read receipts via WhatsApp, delivery status via SMS

Template languages

Two-way messaging

Yes — via WhatsApp

Message triggers

Booking, check-in, queue call, visit complete, medication, follow-up

Opt-out compliance

GDPR, PDPA (Malaysia), POPIA, CCPA compliant

FAQ

Common questions

Do we need our own WhatsApp Business API account?

MOVO-X provides an integrated WhatsApp Business API connection under your organisation's verified number. You do not need to set up your own API account — MOVO-X handles the Meta Business verification, number registration, and message template approval. For organisations that already have their own WhatsApp Business API account, MOVO-X can integrate with it directly.

How does MOVO-X handle patients who opt out of messages?

Patients can opt out via a reply keyword ("STOP") or through the MOVO-X patient portal. Opted-out patients are immediately removed from all automated messaging and the opt-out is recorded in the patient record for compliance audit purposes. Opt-outs are honoured across all channels — WhatsApp and SMS simultaneously.

Ready to add patient & customer messaging to your workflow?

Book a personalised demo and see how MOVO-X integrates with your existing systems.

Book a free demo →Talk to sales