Every capability you need, out of the box
24/7 Self-Scheduling
Patients book appointments at midnight, on weekends, during public holidays — with zero staff involvement. The booking engine respects your configured service slots, doctor availability, and maximum concurrent bookings. Patients receive an immediate WhatsApp confirmation with their appointment details, a QR code for kiosk check-in, and a 24-hour reminder that reduces no-shows.
Integrated Queue Management
An online booking creates a real-time queue entry 30 minutes before the appointment — so your staff sees walk-ins and pre-booked patients in one unified queue. No manual merging, no double entry, no parallel lists. The kiosk recognises a pre-booked patient by phone number or QR code and checks them in automatically, skipping data entry entirely.
Smart Waitlist Engine
When a cancellation creates a slot, MOVO-X automatically notifies the first patient on the waitlist with a one-tap confirmation link. If they confirm within 30 minutes, the slot is filled. If not, the next patient is notified. This reduces slot wastage from the industry average of 18 % to under 4 % in most deployments.
Multi-Resource Scheduling
Book against any resource — a doctor, a consultation room, a piece of diagnostic equipment, a pharmacist. For complex patient journeys that require multiple resources (e.g., GP consultation + ultrasound + pharmacy pick-up), MOVO-X schedules all three in a single patient flow with dependencies and minimum gap times respected automatically.
WhatsApp & SMS Confirmations
Every booking event — confirmation, reminder (24h + 2h), reschedule, cancellation — triggers an automated WhatsApp or SMS message. Messages are templated in the patient's preferred language (English, Malay, Arabic, French, Spanish, and 10 more) and include the appointment summary, location map, and one-tap cancellation link.
No-Show Reduction Analytics
Track no-show rates by doctor, by service type, by day of week, and by booking source (online vs. walk-in vs. phone). MOVO-X analytics identify which appointment types have the highest no-show risk and allow you to configure shorter reminder windows or require deposit payment for high-risk slots.
Technical specifications
Common questions
Ready to add online appointment booking to your workflow?
Book a personalised demo and see how MOVO-X integrates with your existing systems.