MOVO-X Frequently Asked Questions

**How long does it take to deploy MOVO-X?** A standard deployment (kiosk + queue management + digital signage) takes 48 hours from hardware delivery to go-live. Software configuration can be completed in 2-4 hours by your administrator using the MOVO-X self-service dashboard. Enterprise deployments with custom integrations typically take 2-4 weeks. **Does MOVO-X work without internet?** Yes. MOVO-X kiosks operate in offline mode for up to 72 hours. Patient registrations and queue data are stored locally and synchronised when connectivity is restored. Queue display and counter calling work via local network (LAN) even without internet access. **Can MOVO-X integrate with our existing HIS or EMR?** Yes. MOVO-X provides REST API and HL7 FHIR-compatible data exchange. We have pre-built integrations for common Malaysian HIS platforms and can build custom integrations for any system with API documentation. Typical integration time is 2-4 weeks. **Does MOVO-X read MyKad (Malaysian national ID)?** Yes. MOVO-X kiosks with NFC readers support MyKad reading via the SCR301 reader or built-in NFC hardware on RK3566 Android tablets. Patient data (name, IC number, address) is extracted and pre-fills the registration form, reducing check-in time to under 15 seconds.

**How is MOVO-X priced?** MOVO-X is priced as a monthly SaaS subscription per kiosk + a one-time hardware cost for the kiosk unit. Visit our pricing page for current rates. We do not charge per patient or per transaction — unlimited usage is included in the subscription. **Is there a minimum contract length?** No minimum contract. MOVO-X is month-to-month. Annual contracts receive a 20% discount. **What is included in the subscription?** Software updates, WhatsApp notification credits (up to 5,000 messages/month per kiosk), support, and access to all features in your plan tier. Hardware maintenance is covered under the 3-year hardware warranty for MOVO-X-supplied kiosk units.

**What hardware does MOVO-X run on?** MOVO-X software runs on any Android 9+ tablet (10" or larger recommended) or our proprietary RK3566-based kiosk units. For digital signage, any Android 9+ TV stick or smart TV with a Chromium-based browser is supported. We recommend our purpose-built kiosk hardware for public-facing deployments due to ruggedness and the integrated thermal printer. **Does MOVO-X support multiple languages?** Yes — 14 languages including English, Malay, Mandarin, Tamil, Arabic, French, Spanish, Thai, Indonesian, Vietnamese, Korean, Japanese, Hindi, and Portuguese. Language is selected by the patient at kiosk check-in. **How is patient data protected?** Patient data is stored in Supabase (PostgreSQL) with row-level security enabled, encrypted at rest (AES-256) and in transit (TLS 1.3). MOVO-X is compliant with Malaysia's PDPA 2010, Singapore's PDPA 2012, GDPR (EU), and HIPAA (US) principles. Access is role-based and every data access is audit-logged.