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Self check-in kiosk for bank branches: select service, get queue number, leave the branch, WhatsApp alert when your counter is ready. Cut wait times by 60% and transform the branch experience.
Paper ticket dispensers. No estimated wait. No way to leave. This is not a customer experience.
A customer walks into a bank branch to make a simple deposit. They take a paper ticket, sit down, and wait. No estimated time. No idea how many people are ahead. No updates. They just sit and hope. This is 2026 and banks still run on paper ticket dispensers from the 1990s.
A business owner with RM 500K in deposits waits in the same queue as someone paying a RM 50 utility bill. Premium customers get no priority, no recognition, and no differentiated experience. They start moving their accounts to banks with better branch service.
Branch managers have no idea what peak hours look like, which counters are underutilized, or how long customers actually wait. Staffing decisions are based on gut feel, not data. Counters sit idle while queues grow at adjacent stations.
Once you take a number, you are trapped. Leave to grab lunch and you miss your turn. This forces customers to waste 30-60 minutes sitting in uncomfortable chairs, growing increasingly frustrated. The branch experience actively punishes your customers.
Walk in. Check in. Walk out. Come back when your counter is ready.
Customer enters the bank branch and approaches the MOVO-X kiosk instead of pulling a paper ticket.
Choose from: deposit, withdrawal, loan inquiry, card services, account opening, FX, or business banking.
Receive a digital queue number with estimated wait time. Premium clients are auto-detected and fast-tracked.
Walk out to the food court or sit in the car. No need to stay in the branch. Live position updates via WhatsApp.
When the counter is ready: "Please proceed to Counter 5 for Loan Services." Walk in and get served immediately.
Service routing, priority clients, counter assignment, branch analytics. A kiosk that speaks banking.
Customers select their banking need: deposits, withdrawals, loan inquiries, card services, account opening, foreign exchange, or business banking. Each service routes to the right counter with the right specialist.
Integrate with core banking to identify priority, preferred, and private banking clients at check-in. Premium customers get fast-tracked automatically. No manual intervention needed. VIP treatment that keeps high-value accounts loyal.
After checking in, customers leave the branch. Go to the food court, run errands, sit in the car. When their counter is ready: "Your turn at Counter 5 for Loan Services. Please proceed now." They walk in and get served immediately.
Intelligent routing sends customers to the right counter based on service type, staff specialization, and current load. Loan inquiries go to loan officers. Cash transactions go to tellers. No more being sent to the wrong counter.
Real-time dashboard showing queue depth per service, average wait times, counter utilization, peak hours, and customer satisfaction. Branch managers make data-driven staffing decisions. Regional managers compare branch performance.
After service, a quick 1-tap satisfaction rating on a tablet at the counter. Track NPS per branch, per counter, per staff member. Identify service quality issues before they become complaints. Build a culture of accountability.
How many customers visit your branch daily?
Starting with Johor Bahru branches, expanding nationwide.
Nationwide, strong in Johor
Largest branch network in Malaysia
Strong presence in Johor Bahru
High-traffic consumer branches
Aggressive digital transformation
Cooperative bank, high foot traffic
Premium pricing for premium service. Still 94% cheaper than enterprise alternatives.
Your customers deserve better than a paper ticket and a plastic chair. MOVO-X gives them their time back.
Call us: +60 11-2122 5105 | Visit: www.movo-x.com