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Self-service showroom kiosk: walk-in check-in, service type routing, sales rep assignment, test drive queue, and WhatsApp notification when your advisor is ready. Never lose a walk-in lead again.
Walk-in customers are your most qualified leads. Stop letting them slip away.
A potential buyer walks into your showroom on a Saturday afternoon. Every sales advisor is busy with other customers. Nobody greets them. After 10 minutes of wandering, they leave. That was a RM 80,000 car sale that walked out the door. No record, no follow-up, no second chance.
Your CRM tracks online leads but walk-ins fall through the cracks. A customer who drove 30 minutes to your showroom is more qualified than any web lead, yet there is no structured process to capture their details, intent, and budget the moment they arrive.
Without a fair queue system, aggressive sales advisors grab every walk-in while others sit idle. This creates internal conflict, uneven performance metrics, and a poor customer experience when the wrong advisor handles the wrong customer.
Customers wait 45 minutes for a test drive because nobody knows which cars are available, which advisor is free, or who has been waiting longest. Keys go missing, cars are not fueled, and the customer who was most excited leaves frustrated.
From walk-in to handshake in under 5 minutes. Every customer, every time.
Customer walks into the showroom. Instead of waiting for a free advisor, they check in at the MOVO-X kiosk.
Choose service type: test drive, new purchase, trade-in, service, insurance. Enter name, phone, and vehicle interest.
System assigns a specialized sales advisor via round-robin. Customer gets a queue number and estimated wait time.
"Your advisor Ahmad is ready at Bay 3!" Customer walks over to a prepared, informed advisor who already knows their interest.
Advisor handles the customer with full context. Lead is logged in CRM. Follow-up is automated if they leave without purchasing.
Test drives, trade-ins, financing, insurance. A kiosk that speaks automotive.
Customer selects their intent: test drive, new purchase, trade-in valuation, service appointment, insurance renewal, or accessories. Each type routes to the right department with the right advisor specialization.
Round-robin assignment ensures fair lead distribution. Match customers to advisors by specialization: sedan expert, SUV specialist, fleet sales, financing advisor. Track conversion rates per advisor to optimize matching over time.
Customer checks in, gets a queue number, and leaves to browse the lot or grab coffee. When their sales advisor is ready: "Your advisor Ahmad is ready for you at Bay 3. Please head to the showroom." No more hovering awkwardly.
Every walk-in is captured with name, phone, IC number, vehicle interest, budget range, and trade-in details. Auto-sync to your DMS or CRM. No lead is ever lost again. Follow up with customers who left without purchasing.
Dedicated test drive scheduling. Select vehicle model, preferred time, and license verification. Track which demo cars are available, which are out on test drives, and estimated return times. Eliminate test drive bottlenecks.
Track walk-in volume, peak hours, conversion rates, average wait times, advisor performance, and most-requested models. Make staffing and inventory decisions based on real showroom data, not guesswork.
How many potential buyers walk into your showroom daily?
One lost sale pays for years of MOVO-X. ROI from the first captured lead.
Every clinic, kiosk fleet and enterprise rollout is unique. We build pricing around your worker count, kiosk count, integrations, and deployment model — private cloud, on-prem, or hybrid.
A customer who walks into your showroom is worth RM 80,000. MOVO-X ensures not a single one walks out without being captured.
Call us: +60 11-2122 5105 | Visit: www.movo-x.com