When every minute matters. Smart triage assigns priority, 60-second registration gets patients checked in, and real-time wait displays reduce walkouts.
Unpredictable volume and high patient expectations demand a different approach.
Unlike scheduled clinics, urgent care volume is unpredictable. A weekend afternoon can bring 40+ walk-ins in two hours. Manual registration creates a 30-minute bottleneck before patients even see a doctor.
Without symptom screening, patients are seen in arrival order. A child with a high fever waits behind someone with a minor scrape. Poor prioritization leads to clinical risk and patient dissatisfaction.
When patients cannot see how long they will wait, 25-35% leave without being seen (LWBS). Each LWBS event costs RM100-300 in lost revenue and creates potential liability.
Verifying insurance eligibility at the desk adds 3-5 minutes per patient. During rush hours, this creates a compound delay that pushes total wait times past acceptable thresholds.
Speed, triage, and transparency for when patients need care now.
Patients select symptoms on the kiosk touchscreen. The AI assigns a priority level (emergency, urgent, standard) and routes them accordingly. High-acuity patients are flagged immediately.
New patients register with phone number, IC scan, or manual entry. Returning patients check in with just a phone number. The entire process takes under 60 seconds.
Large screens show current wait times by priority level. Patients know exactly how long they will wait. Reduces anxiety, complaints, and LWBS rates significantly.
After check-in, patients receive an SMS link to track their queue position from their car, the parking lot, or a nearby cafe. Called via SMS when their turn approaches.
The kiosk captures insurance details and runs eligibility checks in the background while the patient waits. By the time they are called, verification is complete.
When multiple doctors are on duty, the system routes patients to the next available provider based on specialty match, language preference, and current workload.
Stop losing patients to long waits. MOVO-X keeps your urgent care running at peak efficiency.