MOVO-X
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The complete training manual for selling MOVO-X AI-powered self check-in kiosks. Every script, every objection, every scenario — covered.
Everything a new team member needs to know about our product, markets, and value proposition.
MOVO-X is an AI-powered self check-in kiosk system designed specifically for clinics, hospitals, and healthcare facilities. It replaces the traditional reception counter with a 32-inch touchscreen kiosk that lets patients check in by tapping their MyKad (IC), scanning a QR code, or entering their phone number — all in under 30 seconds.
The system includes intelligent queue management, a real-time analytics dashboard, multi-language support (7 languages), and voice guidance for elderly patients. It is a complete end-to-end solution: hardware + software + deployment + training.
Who does what on the sales team. Know your role, own it.
Know exactly who to target. Not every clinic is equal — focus your energy on the highest-probability wins.
How to fill the pipeline with qualified leads. Use all channels — do not rely on just one.
Word-for-word scripts for every phone scenario. Practice these until they feel natural.
[Ring... ring... someone picks up]
You: "Hi, good morning/afternoon! My name is [Your Name] from MOVO-X. Am I speaking with the clinic owner or the doctor in charge?"
--- If YES ---
You: "Doctor, thank you for taking my call. I noticed your clinic in [Area/City] — and many clinics in this area are facing the same problem: long patient queues, especially during peak morning hours.
We have helped clinics like Klinik Muhibbah in Johor Bahru reduce their patient waiting time by 70% with our self check-in kiosk system. Patients just tap their MyKad and they are checked in within 30 seconds — no receptionist needed for registration.
Would you have just 5 minutes so I can explain how it works?"
--- If they say YES / INTERESTED ---
You: "Great! So here is how it works. We provide a 32-inch touchscreen kiosk that sits in your waiting area. When a patient walks in, they simply tap their MyKad on the NFC reader — or they can enter their phone number if they prefer. The system automatically checks them in, adds them to the queue, and prints a ticket with their queue number.
On your end, you get a real-time dashboard showing who is waiting, how long they have been waiting, and analytics on your patient flow. The whole system supports 7 languages including Malay, English, Chinese, Tamil, and Thai.
The best part? We can have everything set up and running in your clinic in just 7 days. The total investment starts from RM 13,600 — that is less than what most clinics pay a receptionist in 3 months.
Would you like to see a live demo? I can come to your clinic, or we can do a quick 15-minute video call. Which would you prefer?"
--- If they say they are BUSY ---
You: "I completely understand, Doctor — I know clinics are busy. When would be a better time for me to call back? It will be a very brief conversation — just 5 minutes. I can call during your lunch break or after clinic hours. What works best for you?"
--- If GATEKEEPER answers (not the doctor) ---
You: "Hi, I am calling from MOVO-X. We provide self check-in kiosks for clinics to help reduce patient waiting time. Could I know who handles the clinic's operations or technology decisions? I would love to share some information with them. Would it be possible to get their name and the best time to reach them?"
--- If they say NOT INTERESTED ---
You: "No problem at all, Doctor. Just one quick question before I go — is it because you already have a check-in system in place, or is it more about timing? I ask because many doctors told us the same thing initially, and after seeing a 2-minute demo, they completely changed their mind. Could I send you a short video on WhatsApp just so you can see what it looks like? No pressure at all."
You: "Hi Doctor [Name], this is [Your Name] from MOVO-X. We spoke briefly on [day] about our self check-in kiosk for your clinic.
I just wanted to follow up — did you get a chance to look at the video / materials I sent? I know you are busy, so I will be quick.
I actually have some exciting news — we just completed an installation at a clinic in [nearby area] and their morning queue dropped from 40 minutes to under 10 minutes on the very first day.
I would love to arrange a quick demo for you — it takes just 15 minutes and I can show you exactly how it would work for [Clinic Name]. Would [suggest two specific times] work for you?"
--- If they still hesitate ---
You: "Doctor, I totally understand wanting to think it through. Can I ask — what is your biggest concern right now? Is it the cost, the implementation process, or something else? I want to make sure I can address whatever is holding you back."
You: "Hi Doctor [Name], this is [Your Name] from MOVO-X. Thank you so much for agreeing to see a demo — I know your time is valuable.
I wanted to confirm: would you prefer an in-person demo at your clinic, or a quick Zoom call where I can share my screen and walk you through everything?
--- If IN-PERSON ---
You: "Perfect. I will come to your clinic with a tablet so you can try the kiosk interface yourself. The demo takes about 20-30 minutes. Would [date/time option 1] or [date/time option 2] work better? And will any other decision makers be present? It is always helpful to have your clinic manager or partner there as well."
--- If VIRTUAL ---
You: "Great. I will send you a Zoom/Google Meet link. The session takes about 20 minutes. I will show you our live demo kiosk at https://www.movo-x.com/kiosk/demo, walk you through the admin dashboard, and show you some case study results. Would [two time options] work? And feel free to invite any team members who should be part of the decision."
You: "Hi Doctor [Name], this is [Your Name] from MOVO-X. Thank you again for your time during our demo on [day]. I really enjoyed showing you the system and learning more about [Clinic Name].
I have put together a proposal with everything we discussed, including the pricing and deployment timeline. I have sent it to your email — did you receive it?
--- If YES ---
You: "Great! Do you have any questions about the proposal? I want to make sure everything is clear. Based on what you shared about your current patient flow, I believe we can reduce your morning wait times by at least 60-70%. The ROI calculator at https://www.movo-x.com/roi shows the exact savings based on your patient volume."
--- If they need more time ---
You: "Absolutely, take your time. I do want to mention that we have a limited installation slot available for [specific date/week]. If you decide by [date], we can have your kiosk live within 7 days of signing. Would it be okay if I follow up on [specific date]?"
You: "Hi Doctor [Name], this is [Your Name] from MOVO-X. I wanted to check in on the proposal — have you had a chance to discuss it with your team?
--- If they are READY ---
You: "Excellent! I am thrilled to welcome [Clinic Name] to the MOVO-X family. Here is how the next steps work:
1. I will send the service agreement to your email for e-signature — takes 2 minutes.
2. Once signed, our deployment team will contact you within 24 hours to schedule the installation.
3. Installation takes about 3-4 hours. We handle everything — hardware setup, software configuration, staff training.
4. Your kiosk will be live and serving patients within 7 days of signing.
Shall I send the agreement now?"
--- If they have LAST-MINUTE OBJECTIONS ---
You: "I completely understand. What specifically is holding you back? Let me address that right now so you can make a confident decision."
[Use the Objection Handling section below to respond]
--- If they want a DISCOUNT ---
You: "I appreciate you asking. Our pricing is already very competitive — the total system cost is less than 3 months of a receptionist's salary. However, I can offer you [choose one: 2 months free support / free staff training session / priority installation slot] if you sign within this week. Would that work for you?"
Copy-paste email templates for every stage of the sales funnel. Personalize the yellow [bracketed] fields.
Dear Dr. [Last Name],
I noticed [Clinic Name] in [Area] — and based on the clinics we work with in the area, I imagine you are dealing with morning patient queues and manual registration bottlenecks.
We help clinics like yours eliminate these problems with MOVO-X — an AI-powered self check-in kiosk. Patients tap their MyKad and check in within 30 seconds. No more lines, no more overwhelmed reception staff.
Results from Klinik Muhibbah (Johor Bahru):
The total system investment starts from RM 13,600 — less than 3 months of a receptionist's salary — and we deploy in just 7 days.
Would you have 15 minutes this week for a quick demo? I can show you exactly how it would work for [Clinic Name].
Book a time that works for you: https://www.movo-x.com/book-demo
Or see a live demo right now: https://www.movo-x.com/kiosk/demo
Best regards,
[Your Name]
[Title], MOVO-X
[Phone] | https://www.movo-x.com
Hi Dr. [Last Name],
Just following up on my email from [day]. I know things get busy at the clinic.
I wanted to share a quick case study — Klinik Muhibbah in JB went from 40-minute morning queues to under 10 minutes on the very first day after installing MOVO-X.
Read the full case study here: https://www.movo-x.com/case-studies/klinik-muhibbah
Would a quick 15-minute call or demo be worth it to see if we can do the same for [Clinic Name]? I am available [two specific times].
If now is not the right time, just let me know and I will check back later — no pressure.
Best,
[Your Name]
Dear Dr. [Last Name],
Thank you for your time during our demo today. It was great to learn about [Clinic Name] and understand your patient flow challenges.
As discussed, I have attached a tailored proposal for your clinic. Here is a summary:
Estimated ROI: Based on your [X patients/day], you will save approximately [X hours/week] in receptionist time. See your personalized ROI calculation: https://www.movo-x.com/roi
Next Steps:
I will follow up on [specific date] to discuss. In the meantime, feel free to call or WhatsApp me anytime.
Warm regards,
[Your Name]
Hi Dr. [Last Name],
I wanted to give you a quick heads-up: we have an installation slot available for [specific week]. Our deployment team is fully booked after that, so the next available window would be [2-3 weeks later].
If you would like to have MOVO-X running in your clinic by [date], I would need your signed agreement by [date].
To make this decision easier, I am happy to include:
Sign the agreement here: https://www.movo-x.com/agreement
If now is genuinely not the right time, just let me know and I will close out the proposal. Either way, I appreciate you considering MOVO-X.
Best,
[Your Name]
Dear Dr. [Last Name],
It has been one month since we installed MOVO-X at [Clinic Name]. I hope the system has been running smoothly and your patients are enjoying the faster check-in experience.
I would love to hear your feedback — what has been the biggest improvement you have noticed?
I also have a small request: do you know 2-3 other clinic owners or doctors who might benefit from MOVO-X? We have a referral program where you receive RM 500 for every clinic you refer that installs a kiosk.
Simply share their name and contact details, and I will take it from there. You can also give them your unique referral link: https://www.movo-x.com/book-demo?ref=[CLINIC_CODE]
Thank you for being part of the MOVO-X family. Your feedback means the world to us.
Warm regards,
[Your Name]
Dear [Partner Name],
I am reaching out from MOVO-X, a healthcare technology company specializing in AI-powered self check-in kiosks for clinics and hospitals.
We are looking for distribution partners in [Country/Region] who have existing relationships with healthcare facilities. Given your strong presence in the medical equipment space, I believe there is a significant mutual opportunity here.
Why partner with MOVO-X?
Product details: https://www.movo-x.com/services
Case study: https://www.movo-x.com/case-studies/klinik-muhibbah
Would you be available for a 20-minute call to explore this partnership? I am happy to ship a demo unit for your team to evaluate.
Best regards,
[Your Name]
Head of Partnerships, MOVO-X
WhatsApp is the #1 communication channel in Malaysia and ASEAN. These messages are optimized for mobile reading.
Assalamualaikum / Hi Doctor [Name],
I am [Name] from MOVO-X. We make self check-in kiosks for clinics.
Patients check in by tapping their IC card in under 30 seconds. No more long queues at reception.
Clinics like Klinik Muhibbah in JB already use it and saw a 70% reduction in waiting time on Day 1.
Can I share a 2-minute demo video?
See it live: https://www.movo-x.com/kiosk/demo
Hi Doctor [Name],
Just following up on my message. I know clinics are busy!
Quick question: how does your clinic currently handle patient registration? Paper forms? Receptionist?
We can automate the entire process. Here is a 60-second video of how it works:
[attach or link video]
Worth a quick look?
Hi Doctor [Name],
Thank you for the demo session today! It was great to see [Clinic Name].
Here is a summary:
[Y] 1x MOVO-X Kiosk — RM 8,500
[Y] Software license — RM 4,800
[Y] Monthly support — RM 300/mo
[Y] Deployment — 7 days
[Y] Staff training — included
Full proposal: https://www.movo-x.com/get-quote
ROI calculator: https://www.movo-x.com/roi
Let me know if you have any questions. Happy to call anytime!
Hi Doctor [Name],
Just checking in on the proposal. Have you had a chance to review it?
I wanted to let you know we have an installation slot open for [specific week]. After that, the next available window is [2-3 weeks later].
If you sign this week, I can include 2 months of free support (worth RM 600).
Sign here: https://www.movo-x.com/agreement
Any questions? I am just a message away
Assalamualaikum Doctor [Name]!
Welcome to the MOVO-X family!
Your kiosk installation is confirmed for [date]. Our deployment team ([tech name + phone]) will arrive at [time].
What to expect:
-> Hardware setup: ~2 hours
-> Software configuration: ~1 hour
-> Staff training: ~1 hour
-> Your kiosk will be LIVE by end of day
Onboarding checklist: https://www.movo-x.com/onboarding
If you need anything at all, just WhatsApp me directly. I am your point of contact throughout.
Thank you for choosing MOVO-X. We will make your clinic amazing!
Short, punchy SMS messages for when WhatsApp is not available or for quick reminders. 160 characters max per message.
Option 1 (English):
Hi Dr [Name], this is [Name] from MOVO-X. We help clinics cut patient wait times by 70% with self check-in kiosks. See a demo: https://www.movo-x.com/kiosk/demo
Option 2 (Malay):
Salam Dr [Name], saya [Name] dari MOVO-X. Kiosk daftar masuk automatik untuk klinik. Pesakit daftar 30 saat. Demo: https://www.movo-x.com/kiosk/demo
Hi Dr [Name], reminder: your MOVO-X demo is tomorrow at [time]. I will meet you at [Clinic Name]. Looking forward to it! - [Your Name], MOVO-X
Hi Dr [Name], sent you the MOVO-X proposal by email. Quick question: any concerns I can address? Happy to call. - [Your Name] ([phone])
Structured agendas for every type of meeting. Follow these step by step — do not wing it.
You: "Doctor, thank you so much for taking the time to meet. I know how busy clinic life is. My name is [Name], and I am from MOVO-X. We specialize in self check-in kiosks for clinics.
Today, I would love to learn about how [Clinic Name] currently operates, and then I will share how we have helped similar clinics. Does that sound good?"
You: "Based on what you have shared, it sounds like the biggest challenge is [summarize their pain — e.g., "long morning queues causing patient dissatisfaction and overwhelming your front desk staff"]. Is that a fair summary?"
[Wait for confirmation, then...]
You: "And if I am hearing you correctly, this is costing you [lost patients / bad reviews / staff stress / wasted time]. Would you say fixing this is a top priority for the next 3 months?"
You: "Let me show you exactly how MOVO-X solves this. I want you to imagine a patient walking into [Clinic Name] tomorrow morning..."
[Walk through the patient journey:]
[Show live demo at https://www.movo-x.com/kiosk/demo]
[Show pricing at https://www.movo-x.com/pricing]
You: "Based on everything we have discussed, I believe MOVO-X is a perfect fit for [Clinic Name]. Here is what I suggest as next steps:
Does that sound like a good plan?"
Every objection you will ever hear, with the exact response. Memorize the top 10. Practice the rest.
| # | Objection | Response |
|---|---|---|
| 1 | "It's too expensive." | "I understand cost is a concern. Let me put it in perspective: the full system is RM 13,600 — that is less than 3 months of a receptionist's salary. Most clinics see full ROI in 2-3 months through time savings alone. Plus, you save on hiring, training, sick days, and turnover. Would you like to see the ROI calculation for your specific patient volume? Check it here: https://www.movo-x.com/roi" |
| 2 | "We don't need technology in our clinic." | "I completely understand that mindset — many of the doctors we work with felt the same way before trying MOVO-X. But the reality is: patients today expect modern experiences. They check in online for flights, order food via apps, and bank on their phones. When they walk into a clinic with paper forms and a 40-minute wait, they notice. Clinics that modernize see higher patient retention, better reviews, and fewer complaints. This is not about replacing your staff — it is about freeing them to do more valuable work." |
| 3 | "Our patients are old — they can't use technology." | "Great question — we designed MOVO-X specifically for clinics with older patients. The kiosk has a 32-inch screen with large text, voice guidance in 7 languages including Malay and Tamil, and the check-in is literally one tap of their IC card — the same card they carry every day. In our experience, 90% of elderly patients check in independently after the first visit. For the remaining 10%, your staff is still there to help. And you can also enable phone number entry as an alternative to IC tapping." |
| 4 | "We already have a clinic management system." | "That is actually great news — MOVO-X is not a replacement for your existing system. It works alongside it. Think of it as a front-door upgrade: the kiosk handles the check-in and queue management, while your existing system handles everything else. We integrate with most popular clinic management systems in Malaysia. In fact, having an existing system means deployment is even faster because your patient database is already digitized." |
| 5 | "Let me think about it." | "Absolutely, Doctor — this is an important decision and you should take the time you need. Could I ask: what specifically would you like to think through? Is it the cost, the implementation, or the fit? Sometimes I can provide additional information that helps with the decision. Also, I should mention that our deployment team has a slot available in [specific week] — if you decide by [date], we can have you up and running very quickly." |
| 6 | "We're too small — only 20-30 patients a day." | "Actually, smaller clinics are often the best fit for MOVO-X. With fewer patients, your receptionist spends a lot of idle time waiting between patients, but is overwhelmed during the morning rush. The kiosk smooths out that pattern. At 20-30 patients per day, you are spending about 1-2 hours daily on registration alone. With MOVO-X, that drops to zero. And the analytics dashboard will help you understand your patient flow and optimize scheduling — data you probably do not have today." |
| 7 | "We're too busy to implement something new right now." | "I hear that all the time, and here is the truth: if you are too busy now, it will only get worse. The busier you are, the more you need MOVO-X. And the beautiful thing is — we handle the entire implementation. Setup takes about 4 hours. Staff training takes 1 hour. Total disruption to your clinic: one morning, and then you are done forever. We have done this dozens of times; we will not disrupt your operations." |
| 8 | "What if it breaks? What if there's a technical problem?" | "Completely valid concern. First, the hardware is industrial-grade — the same components used in banking kiosks. It is built for 24/7 operation. Second, our monthly support plan includes remote monitoring, software updates, and priority technical support. If something does go wrong, we respond within 2 hours during business hours. And if you need it, we can include a UPS battery backup so even a power outage does not stop the kiosk. Your patients can always check in manually as a backup — the kiosk adds an option, it does not remove one." |
| 9 | "Is my patient data safe?" | "Data security is our top priority. All patient data is encrypted in transit and at rest using bank-grade AES-256 encryption. We are hosted on secure cloud infrastructure with SOC-2 compliance. Data stays in-region — Malaysian clinic data stays in Malaysia. We follow PDPA (Malaysia's Personal Data Protection Act) and are designed to meet HIPAA standards for international markets. Your data belongs to you — we never sell or share it. You can read our full security documentation at https://www.movo-x.com/security" |
| 10 | "Can we try before buying?" | "Absolutely! We offer a full live demo where you can see and interact with the kiosk interface yourself. Visit https://www.movo-x.com/kiosk/demo right now to try it. For qualified clinics, we can also arrange a 14-day pilot where we install the kiosk in your clinic and you can test it with real patients before committing. After 14 days, most clinics say they cannot imagine going back." |
| 11 | "The price should include everything — no monthly fees." | "I understand wanting a simple one-time cost. The monthly fee of RM 300 covers ongoing software updates, new features, cloud hosting, 24/7 monitoring, and priority support. Without it, the kiosk would become outdated within a year. Think of it like your phone plan — the phone is the hardware, but the plan keeps it connected and useful. That said, if you pay annually upfront, we include 2 months free — so you pay for 10 months instead of 12. That brings it down to RM 3,000/year." |
| 12 | "We need approval from our head office / board." | "Of course. To help you present this to your board, I can prepare: 1) A custom ROI report showing projected savings for your clinic, 2) A one-page executive summary, 3) A case study from a similar clinic. Would you like me to join the board meeting virtually to answer any questions directly? That usually speeds up the approval process significantly." |
| 13 | "Our staff will lose their jobs." | "This is a common worry, but in practice, the opposite happens. MOVO-X does not replace staff — it frees them from repetitive data entry so they can do more valuable work: greeting patients warmly, handling insurance, managing calls, and assisting elderly patients. Your receptionist becomes a patient experience coordinator, not a data entry clerk. No clinic we have deployed to has laid off staff because of the kiosk." |
| 14 | "What if patients don't like it?" | "Patient adoption is consistently over 85% within the first week. Patients love not having to wait in line. And remember — it is not a replacement; it is an additional option. Patients who prefer the counter can still go to reception. But once they try the kiosk once and see how fast it is, they rarely go back to the counter." |
| 15 | "We are renovating soon, let's wait." | "Actually, that is perfect timing. Let me work with your interior designer or contractor to plan the kiosk placement into the new layout. The kiosk needs just 2x3 feet of floor space and one power outlet. Planning it now means a seamless integration when the renovation is done, rather than retrofitting later. We can sign now and schedule deployment for the day after renovation completes." |
| 16 | "I want to see more case studies / proof." | "Absolutely. Here is our live case study from Klinik Muhibbah in Johor Bahru: https://www.movo-x.com/case-studies/klinik-muhibbah. I can also arrange a call with one of our existing clients who can share their experience firsthand. And if you want, you can visit their clinic to see the kiosk in action. Nothing beats seeing it with your own eyes." |
| 17 | "Can you match competitor pricing?" | "I would rather show you why we are worth more than the competition. See our detailed comparison at https://www.movo-x.com/compare. Unlike QueueBee or Qmatic, we offer: 7-day deployment (not 4-8 weeks), 7-language support, and our pricing includes training and deployment — they charge extra. Dollar for dollar, you get more value with MOVO-X." |
| 18 | "We just signed a contract with someone else." | "No problem at all. How is it going so far? I ask because we frequently get calls from clinics 6-12 months into another system who want to switch. When your current contract is up, I would love to be the first call you make. Can I follow up with you in [X months]? In the meantime, here is my card — keep me in mind." |
| 19 | "COVID made us digital already — we use Google Forms." | "Google Forms was a great solution during COVID — shows you are already forward-thinking! But there are some limitations: patients still need to type on their phone, you have no queue management, no analytics, no IC auto-fill, and no integration with your clinic system. MOVO-X is the professional upgrade from DIY solutions. It takes what you built during COVID and makes it 10x better." |
| 20 | "We don't have the physical space." | "The kiosk footprint is just 60cm x 60cm — about the size of a small side table. We also offer wall-mount options that take up virtually zero floor space. During our site survey (free), we will identify the perfect spot. In most clinics, we find space by simply reorganizing the waiting area slightly. And patients actually prefer the kiosk near the entrance — it is more convenient than walking to the counter." |
| 21 | "I need to talk to my partner / spouse first." | "Of course — it is always wise to discuss major decisions with your partner. Would it help if I prepared a simple one-page summary you can share with them? Or better yet, could we schedule a quick 10-minute call where I can walk them through it directly? I find that when both decision makers hear the value proposition firsthand, the decision comes much faster." |
Every URL and tool you need, bookmarked and ready. Share these with prospects at every stage.
Interactive pricing page showing all packages and options
https://www.movo-x.com/pricingInput patient count, calculate savings. Send to decision makers.
https://www.movo-x.com/roiSide-by-side comparison with QueueBee, Qmatic, Avixo, traditional
https://www.movo-x.com/compareDetailed list of all features, hardware specs, and modules
https://www.movo-x.com/servicesGenerate a custom quote for the prospect in 60 seconds
https://www.movo-x.com/get-quotePost-sale setup checklist for the deployment team
https://www.movo-x.com/onboardingFull case study with metrics and testimonials from JB clinic
https://www.movo-x.com/case-studies/klinik-muhibbahInteractive demo of the kiosk interface — show on screen or send link
https://www.movo-x.com/kiosk/demoSingle-page PDF summary for quick sharing via email or WhatsApp
https://www.movo-x.com/one-pagerEvery deal goes through these stages. Keep your CRM updated. Know where each deal stands at all times.
New contact identified. Name, clinic, phone number, source.
Actions: Add to CRM. Assign to BDM. Initial research on the clinic (size, location, reviews).
Exit Criteria: Has a clinic. Has contact info.
Confirmed: has budget, has need, is the decision maker (or access to one).
Actions: BDM confirms qualification via call. Score the lead (A/B/C). Pass A-leads to AE immediately.
Exit Criteria: BANT confirmed: Budget, Authority, Need, Timeline.
Demo appointment confirmed — in-person or virtual.
Actions: Send calendar invite. Prepare demo environment. Research the specific clinic.
Exit Criteria: Date and time confirmed. Decision maker attending.
Demo delivered. Prospect has seen the product.
Actions: Send follow-up email within 2 hours. Prepare custom quote. Schedule proposal review.
Exit Criteria: Demo happened. Prospect showed interest (did not walk out).
Custom proposal and quote delivered to decision maker.
Actions: Email proposal + WhatsApp confirmation. Set follow-up reminder for 48 hours.
Exit Criteria: Proposal opened / acknowledged by prospect.
Active back-and-forth on pricing, terms, or scope.
Actions: Handle objections (see Section 10). Offer value-adds, not discounts. Involve CMO for deals >10% discount.
Exit Criteria: Prospect is actively engaging and asking questions.
Agreement signed and payment received (or terms agreed).
Actions: Celebrate! Send welcome WhatsApp. Introduce Customer Success Manager. Schedule deployment.
Exit Criteria: Signed agreement. Payment received or PO issued.
Hardware ordered, software configured, installation scheduled.
Actions: Coordinate with deployment team. Conduct site survey. Configure clinic branding on kiosk.
Exit Criteria: Hardware shipped. Installation date confirmed.
Kiosk installed and serving patients. System is operational.
Actions: 30-day check-in call. Collect feedback. Request testimonial. Monitor usage analytics.
Exit Criteria: Kiosk installed. Staff trained. Patients using it.
Client is happy — time to expand the relationship.
Actions: Ask for referrals (RM 500 bonus). Propose additional kiosks for branches. Upsell premium modules.
Exit Criteria: Client satisfaction score > 4/5. Using kiosk daily.
What gets measured gets managed. Track these daily. Review weekly. Obsess over them.
Target: 5% overall lead-to-close conversion. Top performers hit 8-10%.
Know the competition. Study their weaknesses. Never badmouth — just show why we are better.
| Feature | MOVO-X | QueueBee (MY) | Qmatic (Intl) | Avixo (SG) | Traditional Reception |
|---|---|---|---|---|---|
| Deployment Time | 7 days | 4-8 weeks | 8-12 weeks | 2-4 weeks | N/A |
| Languages | 7 languages | 2-3 | 5+ | 2 (EN/ZH) | Staff dependent |
| IC/MyKad Tap | Yes (NFC) | Partial | Optional add-on | No | Manual entry |
| Voice Guidance | Yes (all 7 langs) | No | Limited | No | Staff assistance |
| Analytics Dashboard | Real-time | Basic reports | Advanced (extra cost) | Basic | None |
| White-Label Branding | Included | Extra cost | Extra cost | No | N/A |
| Price (approx.) | From RM 13.6K | RM 15-25K | RM 30-80K | RM 20-40K | RM 3-5K/mo staff |
| Monthly Cost | RM 300 | RM 500-1,000 | RM 1,000-3,000 | RM 300-800 | RM 2,000-4,000 |
| Training Included | Yes (free) | Extra cost | Extra cost | Basic | N/A |
| Healthcare Focus | 100% healthcare | Multi-industry | Multi-industry | 100% healthcare | N/A |
| Check-in Speed | 30 seconds | 1-2 min | 1-2 min | 1-2 min (app) | 3-5 min |
| Setup Complexity | Plug and play | Moderate | Complex (IT team needed) | Moderate | N/A |
Guard the price. Sell value, not discounts. Only discount strategically and with approval.
Structure wins. Follow this routine every single day and you will hit your targets.
MOVO-X Sales Playbook -- Internal and Confidential -- Last Updated April 2026
Questions? Contact the CMO or email sales@movo-x.com