Telehealth & Online
Consultation for Thai Clinics

Bangkok commute data shows patients spend 2.1 hours in transit for a 10-minute routine consultation. 41% say this is why they skip follow-up appointments entirely.

Thai independent clinics average ฿890 per consultation. Each cancelled slot that could have been converted to a telehealth call is pure lost revenue — with no way to recover it without online consulting.

78% of Thai patients say they would use telehealth for medication refills and post-treatment follow-ups, yet only 6% of independent clinics offer a structured online consulting channel today.

Patient selects a doctor, picks a telehealth slot, and pays online (optional). Confirmation + video link sent instantly via WhatsApp.

Doctor receives a push notification 5 minutes before the appointment. Clicks one link — no setup, no separate app needed.

During the video call, the doctor completes a structured SOAP note, selects diagnoses, and generates the e-prescription.

Digitally signed prescription PDF is auto-dispatched to the patient's WhatsApp. Pharmacy can dispense immediately — no paper required.

Encrypted end-to-end video calls directly from the patient's smartphone. No app download. Works on any browser.

Patients book telehealth slots 24/7 from your clinic website. Automatic confirmation and reminder sent via WhatsApp.

Doctor signs prescriptions digitally after the call. PDF dispatched to patient's WhatsApp within 30 seconds.

Patient consent captured at booking. All video sessions encrypted and purged after 90 days per PDPA retention rules.

AI-assisted SOAP note template auto-populates from the video session. Doctor reviews and signs in under 2 minutes.

Generate hospital referral letters at the end of the telehealth call. Printed or sent as PDF — formatted to Ministry of Public Health standards.

Track consult volume, revenue per doctor, average call duration, and no-show rate in real time from the clinic admin panel.

Patient-facing UI available in Thai, English, and Mandarin — covering medical tourists and expats in Bangkok and Phuket.

Consultation revenue increase from converting cancellations to telehealth slots

Follow-up no-show rate versus in-person appointments

Average time to issue a signed e-prescription post-consult

Paper prescription cost — 100% digital dispensing workflow

More follow-up appointments completed per chronic disease patient per year

PDPA 2019 audit-ready — every session logged, encrypted, and consented

“We were losing 15–20 patients a month who cancelled because of traffic. After launching telehealth with MOVO-X, we converted 80% of those cancellations into video consults. Revenue from what used to be lost slots now covers the monthly subscription 4 times over.”

“For our diabetes and hypertension follow-up patients, telehealth has been transformational. Elderly patients who struggled to reach us now attend every follow-up. HbA1c control in our cohort improved measurably within two quarters.”

“The PDPA compliance module was non-negotiable for us — we see medical tourists whose data must be handled to international standards. MOVO-X's consent workflow, data retention settings, and encrypted video were audited and approved by our legal team in one review.”

• ✓HD video consultations
• ✓Online appointment booking
• ✓WhatsApp prescription delivery
• ✓1 doctor account
• ✓Structured SOAP notes
• ✓PDPA consent capture

• ✓Everything in Starter
• ✓Digital referral letters
• ✓AI-assisted note generation
• ✓Up to 5 doctor accounts
• ✓Telehealth revenue dashboard
• ✓Priority support (4h response)

• ✓Everything in Growth
• ✓Multi-language patient UI (TH/EN/ZH)
• ✓Multi-branch management
• ✓API & EMR integration
• ✓Dedicated account manager
• ✓SLA 99.9% uptime guarantee

No. The video consultation runs entirely in the patient's mobile browser. They click the WhatsApp link, it opens in Safari or Chrome, and the call starts. Zero installation required.

ระบบบันทึกความยินยอมของผู้ป่วยก่อนการโทรทุกครั้ง วิดีโอเซสชันเข้ารหัสแบบ end-to-end และถูกลบโดยอัตโนมัติหลังจาก 90 วันตามกฎการเก็บรักษาข้อมูลของ PDPA ข้อมูลทั้งหมดเก็บในเซิร์ฟเวอร์ที่ปฏิบัติตามมาตรฐาน ISO 27001

Yes. The doctor-facing interface is fully responsive and optimised for desktop use with a large note-taking panel alongside the video feed. Most clinic doctors prefer the dual-panel desktop view.

Each e-prescription includes a QR code that links to the signed PDF on MOVO-X servers. Pharmacies scan the QR, verify the digital signature, and dispense. No separate pharmacy integration required.

การตั้งค่ามาตรฐานใช้เวลา 2–3 วันทำการ ไม่ต้องใช้ฮาร์ดแวร์พิเศษ แพทย์ใช้คอมพิวเตอร์หรือแท็บเล็ตที่มีอยู่แล้ว ผู้ป่วยใช้สมาร์ทโฟนทั่วไป ไม่มีค่าติดตั้ง

The system automatically attempts reconnection for 60 seconds. If the call cannot be restored, the patient receives a WhatsApp message with a one-click rejoin link. The consultation timer pauses and resumes — the patient is never billed for lost connection time.