Migration Phases
Step-by-step from QLess to live on MOVO-X
Week 1 — Setup & WhatsApp Migration
5 days- ✓MOVO-X kiosk hardware delivered and configured
- ✓WhatsApp Business API activated — replaces QLess SMS notifications
- ✓Queue service types replicated from QLess configuration
- ✓QR codes updated: new MOVO-X join-queue QR code placed at entry
- ✓Staff trained on MOVO-X counter dashboard
Week 2 — Cutover
5 days- ✓Parallel run: MOVO-X and QLess running simultaneously for 3 days
- ✓Customer record import from QLess
- ✓QLess deactivated on Day 4
- ✓MOVO-X is the sole live system
- ✓First analytics report reviewed with MOVO-X customer success team
Data Transfer
What moves and how
Watch Out For
Common migration pitfalls — and how to avoid them
⚠Replace all printed QR codes and signage — QLess QR codes will not work once QLess is deactivated
⚠Communicate the WhatsApp migration to regular customers — they will receive queue updates via WhatsApp instead of SMS
⚠Ensure WhatsApp Business API approval is complete before deactivating QLess
FAQ
Migration questions
QLess sends SMS to customers when they join the queue. How does MOVO-X handle this?
MOVO-X sends WhatsApp messages to customers when they join, at each queue milestone, and when called. For customers without WhatsApp, MOVO-X falls back to SMS automatically via an integrated SMS gateway.
We use QLess for a government agency. Does MOVO-X meet government security requirements?
Yes. MOVO-X provides data residency in MY/SG, audit logging for all data access, PDPA/GDPR compliance documentation, ISO 27001-aligned security controls, and role-based access control.
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