Migration Phases
Step-by-step from Wavetec to live on MOVO-X
Week 1 — Cloud Setup & Configuration
5 days- ✓MOVO-X provisioned in cloud — no on-premise server required
- ✓Queue service types, counter groups, and routing rules replicated
- ✓Queue display configured via MOVO-X web URL (any screen)
- ✓WhatsApp Business API activated
- ✓Staff accounts created and briefed
Week 2 — Parallel Run
5 days- ✓MOVO-X kiosk operates alongside Wavetec terminal
- ✓MOVO-X display runs on secondary screen for comparison
- ✓All counter calling via MOVO-X dashboard
- ✓Wavetec server remains running as safety net
- ✓Configuration fine-tuned based on live usage
Week 3 — Server Decommission
3 days- ✓Wavetec software data exported and archived
- ✓Wavetec server powered down
- ✓MOVO-X is the sole system
- ✓Server room hardware repurposed or decommissioned
Data Transfer
What moves and how
Watch Out For
Common migration pitfalls — and how to avoid them
⚠Do not power down the Wavetec server until MOVO-X has completed at least 5 days of parallel live operation
⚠Wavetec's proprietary display controllers cannot run MOVO-X — replace with Android TV sticks on existing monitors
⚠Coordinate server decommission with your IT team — Wavetec data may need to be archived per your data retention policy
⚠If Wavetec was integrated with your HIS/EMR, plan for API re-integration with MOVO-X before cutover
FAQ
Migration questions
We have Wavetec displays in multiple branches. Does MOVO-X support multi-site?
Yes. MOVO-X supports unlimited locations from one account. Each branch has its own queue configuration, counter assignments, and display — all managed from a single admin dashboard.
Will we save money on server costs after switching?
Yes. MOVO-X eliminates your Wavetec server hardware, operating system licences, server room power, and IT maintenance costs. Most organisations save RM 10,000–50,000 per year in server infrastructure alone, plus the reduction in IT staff time.
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