Migration Phases
Step-by-step from Qmatic to live on MOVO-X
Week 1 — Configuration & Setup
5 business days- ✓MOVO-X kiosk hardware delivered and powered on
- ✓Queue structure replicated: service types, counter groups, priority rules
- ✓WhatsApp Business API account configured under your organisation number
- ✓Staff accounts created with role-based access (admin, counter staff, supervisor)
- ✓Queue display configured on your existing screens (any browser, no hardware change)
- ✓LHDN e-invoice settings configured for Malaysian deployments
Week 2 — Parallel Run
5 business days- ✓MOVO-X kiosk installed at clinic entry alongside Qmatic terminal
- ✓Staff use MOVO-X counter dashboard for every patient — Qmatic as backup only
- ✓Patients check in via MOVO-X kiosk; Qmatic runs simultaneously
- ✓Any configuration gaps identified and resolved within 24 hours
- ✓Supervisor runs first MOVO-X analytics report and reviews wait time data
- ✓WhatsApp notification delivery verified across all patient phone numbers
Week 3 — Data Migration & Cutover
3 business days- ✓Patient records exported from Qmatic (CSV format)
- ✓Records imported into MOVO-X patient database — IC/MyKad number matched
- ✓Appointment history imported and linked to patient profiles
- ✓Qmatic terminal powered down at start of business on Day 1 of Week 3
- ✓MOVO-X is the sole operational system from this point
- ✓Qmatic maintenance contract cancellation notice submitted
Week 4 — Optimisation
Ongoing- ✓First weekly analytics report reviewed with MOVO-X customer success team
- ✓Queue routing rules adjusted based on first two weeks of live data
- ✓Staff proficiency verified — anyone needing additional training identified
- ✓WhatsApp message templates customised for your facility branding
- ✓Advanced features enabled: demand forecasting, patient satisfaction surveys
- ✓Qmatic hardware decommissioned or repurposed
Data Transfer
What moves and how
Watch Out For
Common migration pitfalls — and how to avoid them
⚠Do not cancel your Qmatic contract before the parallel run is complete — run both systems for at least 5 business days
⚠Do not skip patient record import — patients who check in via MyKad without a pre-existing record will be registered as new, duplicating profiles
⚠Ensure WhatsApp Business API verification is complete before go-live — Meta approval takes 24–72 hours
⚠Communicate the system change to repeat patients via WhatsApp 3 days before cutover — reduces confusion at the kiosk
⚠Do not try to replicate Qmatic's proprietary display format exactly — MOVO-X display templates are different; use the provided defaults first
FAQ
Migration questions
Will patients notice the change during the parallel run?
Patients may notice two kiosks or screens during the parallel run — this is normal. Brief staff to direct patients to the MOVO-X kiosk first. Most patients adapt within 2–3 visits.
What happens to our Qmatic hardware after migration?
Qmatic hardware is proprietary. You can return it to Qmatic at lease end, sell it on the secondary market, or repurpose display units as general information screens. MOVO-X runs on standard hardware, so Qmatic proprietary units cannot be converted.
Can MOVO-X import Qmatic's historical queue statistics?
Historical statistics are imported as reference data — you can view them in MOVO-X's reporting module for year-over-year comparison. Real-time analytics start fresh on your MOVO-X go-live date.
What support do we get during migration?
A dedicated MOVO-X migration manager is assigned to every migration. You have a direct WhatsApp line to them during business hours throughout the 3–4 week process. Response time SLA is under 2 hours during business days.
Ready to start your migration?
A dedicated MOVO-X migration manager will guide you through every step. Zero patient disruption guaranteed.
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