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A working patient tries to book during her own office hours. Three calls: engaged, engaged, unanswered. She books the competitor with the booking link instead.
In Croatia, this plays out at clinics every day. The fix below runs localised for Croatian operations: national ID / passport check-in, english and hrvatski (croatian) patient flows, and payments via local payment methods and Visa/Mastercard, billed in EUR (€).
A third of bookings arrive outside opening hours — pure gained demand
Patients register by scanning their national ID / passport — the scenario’s fix starts with typo-free, instant identification.
EU GDPR + Croatian Act on Personal Data Protection Implementation data-protection alignment; documentation practices per Ministarstvo zdravstva / HALMED. English and Hrvatski (Croatian) patient flows.
The platform behind the fix runs live production clinics today. Bring this exact scenario to a demo.