These Terms of Service ("Terms") govern your access to and use of the MOVO-X platform, including our kiosks, software, websites, and APIs (collectively, the "Services") provided by MOVO-X Inc. ("MOVO-X", "we", "us", or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. Definitions
- Customer: the legal entity (clinic, hospital, government agency, enterprise, or other organisation) that has entered into a subscription or master services agreement with MOVO-X.
- End User: a patient, employee, citizen, or other natural person who interacts with the Services on the Customer's premises or through Customer-branded surfaces.
- Personal Data: any information relating to an identified or identifiable End User, processed through the Services.
- Subscription Plan: the commercial plan agreed in the relevant Order Form or subscription agreement.
2. The Services
MOVO-X provides AI-powered self-service kiosks, queue management, and clinical / operational software to organisations across 174+ countries. The specific Services purchased by the Customer are described in the Order Form, MSA, or subscription agreement that incorporates these Terms by reference.
3. Account & Access
The Customer is responsible for the security of accounts created on the Services and for all activity under those accounts. Customer must use strong passwords, enable MFA where offered, and notify MOVO-X immediately of any unauthorised access. We may suspend access to investigate suspected security incidents.
4. Personal Data & Privacy
Personal Data processed through the Services is governed by our Privacy Policy, and (for Customer deployments) the Data Processing Agreement ("DPA") executed alongside these Terms. The Customer is the data controller; MOVO-X is the data processor. The DPA and our Compliance posture set out the technical and organisational measures we apply.
5. Acceptable Use
You may not, and may not permit anyone to:
- Use the Services to violate any applicable law or regulation in any jurisdiction;
- Reverse-engineer, decompile, or attempt to derive source code from the Services except as expressly permitted;
- Resell, sublicense, or otherwise commercialise the Services without written authorisation;
- Interfere with or disrupt the integrity, security, or availability of the Services;
- Use the Services to process Personal Data in violation of any data-protection regime listed on our Compliance page.
6. Fees & Payment
Fees, billing cadence, and payment terms are specified in the applicable Order Form or subscription agreement. Late payments may attract interest at the lower of 1.5% per month or the maximum rate permitted by law. We may suspend the Services for unpaid invoices beyond 30 days past due, with prior written notice.
7. Intellectual Property
MOVO-X retains all right, title, and interest in and to the Services, including all underlying software, designs, models, and documentation. The Customer retains all right, title, and interest in and to its own data processed through the Services. Aggregated and de-identified analytics derived from Customer data may be used by MOVO-X to improve the Services.
8. Service Levels
Where a Service Level Agreement (SLA) is incorporated by Order Form, MOVO-X commits to the targets specified therein. The standard enterprise SLA is 99.9% monthly availability with documented incident-response runbooks. Service credits are calculated as set out in the SLA.
9. Indemnification & Limitation of Liability
Each party will indemnify the other for third-party claims arising from its breach of these Terms. Except for breaches of confidentiality, IP, or data-protection obligations, and to the maximum extent permitted by law, neither party's aggregate liability under these Terms will exceed the fees paid or payable to MOVO-X by the Customer in the 12 months preceding the claim. In no event will either party be liable for indirect, special, incidental, consequential, or punitive damages.
10. Term & Termination
These Terms remain in effect for the term specified in the Order Form. Either party may terminate for material breach not cured within 30 days of written notice, or for insolvency. Upon termination, MOVO-X will return or delete Customer data in accordance with the DPA and applicable law.
11. Governing Law & Dispute Resolution
Unless otherwise specified in the Order Form, these Terms are governed by the laws of Malaysia, with exclusive jurisdiction in the courts of Johor Bahru. For Customers in the European Union, United Kingdom, or other jurisdictions, applicable mandatory consumer- and data-protection laws apply notwithstanding this clause.
12. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified to the Customer at least 30 days before they take effect. Continued use of the Services after the effective date constitutes acceptance.
13. Contact
Questions about these Terms? Email legal@movo-x.com or contact us via the Contact page.
These Terms are a default template. Customer-specific agreements (Order Forms, MSAs, DPAs, SLAs, country-specific addenda) take precedence where they conflict with these Terms.