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The paper diary has 10:30 written twice in two handwritings. Both patients arrive on time, both are right, and one must be wronged in person.
In Kenya, this plays out at clinics every day. The fix below runs localised for Kenyan operations: national ID / passport check-in, english and english / swahili patient flows, and payments via local payment methods and Visa/Mastercard, billed in KES (KSh).
Double-bookings: structurally zero
Patients register by scanning their national ID / passport — the scenario’s fix starts with typo-free, instant identification.
Data Protection Act 2019 (Kenya) data-protection alignment; documentation practices per Ministry of Health Kenya / PPB. English and English / Swahili patient flows.
The platform behind the fix runs live production clinics today. Bring this exact scenario to a demo.