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Company panel and personal insurance both might apply. The patient does not know, the desk guesses, and the wrong payer is billed — unwinding it takes six weeks.
In Botswana, this plays out at clinics every day. The fix below runs localised for Motswana operations: national ID / passport check-in, english and english / setswana patient flows, and payments via local payment methods and Visa/Mastercard, billed in BWP (P).
Wrong-payer billing incidents near zero
Patients register by scanning their national ID / passport — the scenario’s fix starts with typo-free, instant identification.
Data Protection Act 2018 (Botswana) data-protection alignment; documentation practices per Ministry of Health Botswana. English and English / Setswana patient flows.
The platform behind the fix runs live production clinics today. Bring this exact scenario to a demo.