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The patient expected a consultation fee; the bill includes procedure, consumables, and medicines. The dispute happens at full volume, in front of the queue, with the doctor already in the next consult.
In Nepal, this plays out at clinics every day. The fix below runs localised for Nepali operations: national ID / passport check-in, english and नेपाली (nepali) patient flows, and payments via local payment methods and Visa/Mastercard, billed in NPR (Rs).
Counter billing disputes down ~70% with itemised, no-surprise bills
Patients register by scanning their national ID / passport — the scenario’s fix starts with typo-free, instant identification.
Privacy Act 2018 (Nepal) data-protection alignment; documentation practices per Ministry of Health and Population Nepal. English and नेपाली (Nepali) patient flows.
The platform behind the fix runs live production clinics today. Bring this exact scenario to a demo.