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The owner once wrote a beautiful SOP binder. It lives in a drawer. Actual procedure is whatever the person on shift remembers, which is why Tuesdays and Saturdays run like different clinics.
In Sierra Leone, this plays out at clinics every day. The fix below runs localised for Sierra Leonean operations: national ID / passport check-in, english and english / krio patient flows, and payments via local payment methods and Visa/Mastercard, billed in SLL (Le).
Process consistency independent of who is on shift
Patients register by scanning their national ID / passport — the scenario’s fix starts with typo-free, instant identification.
international privacy standards (ISO 27001 + GDPR-aligned practices) data-protection alignment; documentation practices per Ministry of Health Sierra Leone. English and English / Krio patient flows.
The platform behind the fix runs live production clinics today. Bring this exact scenario to a demo.