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A walk-in has waited forty minutes. A booked patient arrives and is called in five minutes. The walk-in is now at the counter, loudly, and the receptionist has no defensible answer.
In Costa Rica, this plays out at clinics every day. The fix below runs localised for Costa Rican operations: national ID / passport check-in, english and español (spanish) patient flows, and payments via local payment methods and Visa/Mastercard, billed in CRC (₡).
Queue disputes collapse once the rules are visible
Patients register by scanning their national ID / passport — the scenario’s fix starts with typo-free, instant identification.
Ley 8.968 – Protection of Personal Data (Costa Rica) data-protection alignment; documentation practices per Ministerio de Salud Costa Rica. English and Español (Spanish) patient flows.
The platform behind the fix runs live production clinics today. Bring this exact scenario to a demo.