What TCM Clinics struggle with before switching to MOVO-X
Walk-ins queue at the counter for 20 minutes
Patients arriving without appointments join a physical queue that blocks the entrance. Elderly patients stand while waiting — a poor experience for a wellness-focused clinic.
Multi-practitioner scheduling is error-prone
When four practitioners share a single whiteboard or spreadsheet, double-bookings and gaps happen daily. Each practitioner has different availability and treatment pacing.
Herbal prescription records are manual
Handwritten or paper-based records mean the next practitioner to see a patient cannot quickly review previous herbal formulas. Repeat visits require the patient to recall their history.
Invoicing for treatment bundles is slow
Packages of 10 acupuncture sessions are hard to track in a manual system. Front-desk staff spend 5+ minutes per patient reconciling visits against the package balance.
Everything your tcm clinic needs in one system
Kiosk check-in for returning patients
Returning patients tap their IC or phone number at the kiosk and join the queue instantly. No front-desk interaction required for a routine visit.
Multi-practitioner scheduling
Each practitioner has their own queue and appointment calendar. A shared dashboard shows all practitioners' availability simultaneously for easy rebooking.
Herbal prescription history
Every visit's prescription notes attach to the patient profile. The next practitioner sees the full history before the consultation — no relying on patient memory.
WhatsApp appointment reminders
Patients receive automated reminders for scheduled visits. Reminders are sent in English, Malay, or Mandarin depending on the patient's language preference.
Session package tracking
Track the balance of any treatment package per patient. Alert staff when packages are near expiry and flag patients who are overdue for their next visit.
Practitioner productivity analytics
Compare patient throughput, average visit duration, and revenue per practitioner. Identify the optimal number of patients per day for each treatment type.
Questions about MOVO-X for tcm clinics
Ready to modernise your tcm clinic?
Book a 30-minute demo. We'll show you the exact setup for your clinic type — and have you live within 48 hours.